Lujo 2 habitaciones / 2 baños * Piscina * AC Todas las habitaciones * -Paseo a la ciudad * Vistas increíbles!

Hi Bonnie - thank you for taking the time to review your stay with us. We are TERRIBLY disappointed you found your stay at Mango Terrace worthy of a 3-star experience. This is the lowest review we have EVER received and it really devastates our rating here on VRBO. I would like to address the concerns you mentioned: 1. The Hill - yes this is clearly described in our listing, in our follow up communications, and I always go over this directly with guests when they reach out to me as I requested in order to set the proper expectations. St John is made up of Hills and an adventurous terrain throughout the entire island and this is what makes unique and desirable for most who visit and provides for the gorgeous views & breezes. 2. Taxis - I have never heard of any not dropping off directly out front. Was this really multiple taxis or just your experience with one of them? In addition I provide the names of 2 taxi drivers that I know personally to you and I highly recommended. Did you not reach out to them? 3. The pool is cleaned 2x per week! Do you have any pictures you can please share with me? I also did not hear about this from you until now or it 100% would have been addressed same day! Why would you complain about a TV not working to me but not mention the pool or anything else!? You really gave me no opportunity to help you enjoy your stay and have a 5-star experience. This makes me very SAD. 4. TV's - one remote needed a battery and when you messaged me Sunday night at 8:15PM I had it resolved the next morning! Again, surprised this would make it into a public review and affect your experience enough to warrant such a low rating. There may have been some "user error" trying to use the other remote. I really wish you just called me and I could have walked you through it. I am glad you found the condo renovated nice and well stocked and am still in shock this did not warrant you to leave atleast a 4-star review. I really wish you were able to read my PDF welcome guide before your stay and wish we had a pre-trip call like I asked in my emails to you as I think it would have been extremely beneficial for your experience. In addition it would have been nice if you followed our house rules and not left dirty dishes in the sink to attract bugs etc and 3 bags of stinky trash inside when we clearly describe where to bring trash to the outside barrels and ask that NO trash be left inside the unit.