Costa Blanca - Playa Flamenca - Apartment in the LA CALMA seaside, beach, and golf resort

Hello Faye and Sam, Good morning. It was nice to see you again! Thank you for the nice words! Anita and Marc

Dear Hillary and Mick, Thank you for the feedback. Looking forward to meet you again ... Kind regards Anita and Marc

Thank you Caroline for the lovely words

Dear Louise and Davie, Thank you very much for your nice evaluation. We really appreciate it. Free feel to contact us if you would like to come back. Kind regards Anita and Marc

The owners consider this review unfair for several reasons: 1. Customer dissatisfaction with the key holder's work. This is primarily an assessment of the key holder, not the owner or the apartment itself. Moreover, this wasn't reported to the owners until AFTER the holiday. "No introduction to the property": tenants appear to have an apartment in the resort. Furthermore, the tenants receive a very extensive information package BEFOREHAND... the problem is that it's simply not read - they prefer to experiment... (setting the air conditioning to 18°C ​​when the outside temperature is over 32°C; setting the refrigerator to the maximum setting, so it becomes a freezer with ice buildup, etc.) 2. Very poor communication: an error in the email address; inaccurate and incomplete responses when contacting the owners for support, and even no answers to their questions. 3. Finally, the tenants complain about the VRBO portal... what does this have to do with an evaluation of the owners and the apartment? To substantiate this, photos from the last day of the stay are used. This concerns a stay of just six nights and has resulted in our decision to no longer accept stays of less than 11 nights from 2026 onwards.

Dear Karen, Thank you for your nice words. You are always welcome! Kind regards Anita and Marc

Phew... we're glad these customers are gone... * The customer is satisfied that the apartment was offered at a (too?) low price. This price will increase slightly next season. * From the very beginning of the booking process, these customers caused difficulties - they refused to communicate directly with us; everything had to be handled through the platform, which soured the atmosphere. * The customer was unreasonable and considered it perfectly normal that for an end-of-stay rental (large apartment with 2 bedrooms and 2 bathrooms) laundry for 3 people in/out check-in, this could be done for a total price of 50 euros (in reality, this is more than double the price and is the same as many years ago!). The cause of this communication breakdown is due to synchronization issues between the VRBO websites in the various countries. Ultimately, we, the owners, had to pay for this ourselves. Apparently, they also consider it normal for a keyholder to have to wait an hour for check-in. Is this also included in the 50 euros? * The refrigerator was checked before the rental and worked perfectly, but it needed replacing. A new refrigerator will be delivered and installed on October 16, 2025. * The bed is an IKEA box spring with a firm, extra-thick mattress – many of our tenants are very satisfied with it. * One of the two sun loungers was indeed defective. Apparently, it was broken by the previous tenant. We suggested buying a new one 100 meters from the apartment, for a ticket and a

¡Muchas gracias por las súper amables palabras! Siempre bienvenido, por supuesto. Anita y Marc

Nos parece lamentable que estaba satisfechos de alguna manera. Los inquilinos tienen sus pagos funcione correctamente. El depósito fue devuelto. Los comentarios de los inquilinos son injustificados. Cuando se alquila en un contexto internacional, está frente a diferentes idiomas. Somos propietarios de habla flamenca y tratar de comunicarse en inglés por defecto. Allí se trata lo más posible, para comunicarse en la lengua del inquilino. Utilizamos la traducción electrónica. En total los inquilinos consiguieron 15 correos electrónicos de nosotros. Múltiples correos electrónicos fueron en español. Los arrendatarios se negaron a firmar el contrato, porque es en inglés. Un día más tarde consiguió el contrato en 2 idiomas (inglés y español). También no fue firmado. El apartamento tiene una muy rápida conexión Wi-Fi y TV con canales de 129. Hubo descontento. En varios correos electrónicos de nosotros no obtuvimos ninguna respuesta. Buena comunicación de ambas partes.