Waterfront Lake Martin Home w/ Private Dock & View

From the owner: "Hi Stacy, this is unusual feedback for our home, and we want to clarify a few points. You only mentioned ants on the last day of your stay and did not report any concerns about roaches at any time. We responded as quickly as possible, but since it was the weekend, we weren’t able to get pest control out until Monday. After your departure, the home was professionally inspected, and no insects were found. Additionally, our cleaning crew noted that several items were stolen from our property during your stay, and it truly saddens us to see this happen.Despite this, we remain committed to all our guests having excellent stays."

Hi Carrie, thank you for taking the time to share your review. We greatly appreciate your feedback, and we would like to share some insights from the homeowner: -We are committed to ensuring our guests' satisfaction. The checkout instructions are made available to guests before they make a booking. While it is true that towels may show signs of wear over time, we can assure you that we regularly inspect and maintain our amenities to ensure the highest standards of cleanliness and comfort.-We appreciate your understanding regarding our responsiveness. Please understand that when we received your messages at 9:50 p.m., it was beyond our usual hours of operation, and we had already retired for the night. It's worth noting that the majority of our guests have no trouble accessing the property. The delayed response was primarily due to the late hour, and we hope this explanation provides some context. We have indeed responded and maintained a record of numerous text messages from the guest.-Regarding the mention of spiders, the cooler, and dirty paper towels, we strive to maintain our property in the best possible condition. The cooler provided is regularly cleaned, and we address any issues promptly. As for the kayaks, it appears there was a key placement error by the previous guests, which we were unaware of until we reached out to them.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.