Casa entera

Grandview - Luxurious Entertainer with Spectacular Views

Galería de imágenes de Grandview - Luxurious Entertainer with Spectacular Views

Zona de estar
Jardines del alojamiento
Botón de imagen sin clasificar, 3 de 36
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Zona de estar

Comentarios

9,0 de 10
Increíble
5 habitaciones4 baños12 huéspedes

Servicios populares

  • Aparcamiento en garaje disponible
  • Cocina
  • Lavadora y secadora
  • Aire acondicionado
  • Balcón
  • Wifi gratis

Echa un vistazo a la zona

Ver en el mapa
Nelson Bay, New South Wales
  • Place, Bagnalls Beach Reserve
    ‪A 17 min a pie‬
  • Place, Playa de Dutchmans
    ‪A 19 min a pie‬
  • Place, Puerto deportivo d'Albora Marinas de Nelson Bay
    ‪A 4 min en coche‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪A 34 min en coche‬

Habitaciones y camas

5 habitaciones (capacidad para 12 personas)

Habitación 1

1 cama de matrimonio grande

Habitación 2

1 cama de matrimonio

Habitación 3

1 cama de matrimonio

Habitación 4

2 camas individuales

Habitación 5

2 camas individuales y 1 sofá cama doble

4 baños

Baño 1

WC · Solo ducha

Baño 2

WC · Solo ducha

Baño 3

Bañera · WC · Solo ducha

Baño 4

WC · Solo ducha

Otros espacios

Porche o patio
Cocina
Balcón

Acerca de este alojamiento

Grandview - Luxurious Entertainer with Spectacular Views

Grandview is a luxurious home with entertaining and relaxation in mind, it has spectacular harbour and hinterland views, a games room, pool table, cinema room, 2 entertaining decks and multiple indoor living and entertaining rooms. With 5 bedrooms and 4 bathrooms, Grandview can accommodate up to 12 guests (max 10 adults) in style and comfort.

Grandview really lives up to its name, with breathtaking views of the glistening harbour, volcanically formed Yacaaba Headland and open ocean to the east, Boat Harbour and the sand dune system to Newcastle to the south, and more of the harbour and distant mountain ranges to the west.

Ground Floor - Houses the cinema room with 9 electric, leather recliners, LED stair lighting and a 75 inch TV. The cinema accesses the pool table room on one side and the main living room on the other. The large pool table room features floor-to-ceiling curved windows, a pool table and a sofa bed (can sleep 2 children upon application). The main living area has a 10 seater dining table and a spacious, fully equipped kitchen with stone bench tops. These areas open via bi-folds to a vast timber entertaining deck, complete with an outdoor 8 seater lounge, 8 seater alfresco dining table and a hooded BBQ. Drink, feast, chat and relax while gazing at the water, headland and treetop views. There’s a bathroom on this level and a bedroom with 2 single zip beds. As you enter the home you’re greeted by modern architecture and two storey high ceilings, leading to a grand staircase.

Top Floor - Features a second lounge room with TV, a bathroom and another balcony with an outdoor lounge suite. The master bedroom has a king bed, TV, ensuite with free-standing bath and lovely views. Another bedroom, with 2 single zip beds, also has an ensuite and splendid views to the south and west. The remaining 2 bedrooms on this level each have a queen bed and one enjoys views to the east, while the other has views to the south.

Grandview has a double garage, laundry with washer and dryer and ducted air-con on both levels.

PROPERTY SUITABLE FOR groups over the age of 25 and or family groups only.

ACCOMMODATES MAXIMUM 10 Adults & 2 Children. The sofa bed will be added to accommodate 2 children ($100), total maximum guest 12.

BED CONFIGURATION OPTIONS:
OPTION 1: 1 King, 2 Queen, 4 Long singles.
OPTION 2: 2 King, 2 Queen, 2 Long singles.
OPTION 3: 3 King, 2 Queen.

LINEN & TOWELS ARE SUPPLIED and the beds are made with quality white linen. Doonas and pillows are also supplied.

Additional costs when booking:
Sofa Bed $100 per booking with towels and linen provided. (children only)
Port-a-Cot $50 per booking with towel, linen and baby blanket hire.
Beach/pool towels are $8 per towel hire/ per booking.

BOND - $2000 is payable with the balance of your accommodation and is refunded 3-5 days from your departure date.

All booking guests, including Airbnb reservations, are required to complete a secure online guest agreement within 24 hours of booking. This includes providing valid photo identification (driver’s licence) and credit card verification

CANCELLATIONS - Booking Fee is not refundable ($150). Please refer to terms and conditions for full cancellation policy. Airbnb Guests please refer to Airbnb's policies.

NO NOISE - The property is in a quiet residential area which is noise sensitive. Any noise after dark that causes neighbours to complain may result in the loss of your bond. ***This property is located in a quiet residential street which is noise sensitive. Any noise after 10pm that neighbours complain about will result in the loss of your bond. Do not book if you feel that your guests may breach this term and condition.****

NO VISITORS - We have a strict policy in relation to 'visitors' to the property. A fee of $500 per head will be charged if additional people are found at the property that are over and above the number of beds at the property or guests not registered.

PLEASE NOTE: PARTIES, FUNCTIONS, WEDDINGS (WEDDING RELATED), GRADUATES and or SCHOOLIES/TEENAGER bookings are not accepted.

T & C - We recommend reading our full Terms and conditions prior to booking.

Añade las fechas para ver los precios

Alojamientos similares

Normas del alojamiento

Hora de comienzo del registro de entrada: 15:00
Hora límite del registro de salida: 10:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

No se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Número de registro de la propiedad PID-STRA-27729
Número de alojamiento: 9638654
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada

Información sobre la zona

Nelson Bay

Esta casa de vacaciones se encuentra en Nelson Bay. Acércate a Puerto deportivo d'Albora Marinas de Nelson Bay y Nelson Bay Golf Club si buscas unas vacaciones activas; si prefieres ir de compras, ve a Centro comercial de Salamander Bay o Centro comercial West Nelson Bay. Salamander Super Strike y Parque Toboggan Hill también merecen la pena.
Mapa
Nelson Bay, New South Wales

Qué hay en los alrededores

  • Bagnalls Beach Reserve - A 17 min a pie - 1.5 km
  • Playa de Dutchmans - A 19 min a pie - 1.6 km
  • Puerto deportivo d'Albora Marinas de Nelson Bay - A 4 min en coche - 3.1 km
  • Nelson Bay Golf Club - A 4 min en coche - 3.5 km
  • Mirador Gan Gan Hill - A 4 min en coche - 2.3 km

Cómo moverse por la zona

  • Newcastle, NSW (NTL-Williamtown): a 32 min en coche

Restaurantes

  • ‪Magnolia. - ‬A 5 min en coche
  • ‪Hog's Breath Cafe - ‬A 5 min en coche
  • ‪Seabreeze Hotel - ‬A 5 min en coche
  • ‪The Little Nel - ‬A 5 min en coche
  • ‪Essence on Donald - ‬A 5 min en coche

Preguntas frecuentes

¿En Grandview - Luxurious Entertainer with Spectacular Views se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Grandview - Luxurious Entertainer with Spectacular Views?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Grandview - Luxurious Entertainer with Spectacular Views?

Hora de inicio del registro de entrada: 15:00.

¿A qué hora se realiza la salida en Grandview - Luxurious Entertainer with Spectacular Views?

La salida se realiza a las 10:00.

¿Dónde se encuentra Grandview - Luxurious Entertainer with Spectacular Views?

Esta casa de vacaciones de Nelson Bay se encuentra a menos de 2 kilómetros de Bagnalls Beach Reserve y Playa de Dutchmans. Salamander Super Strike y Centro comercial de Salamander Bay también están a menos de 3 kilómetros.

Comentarios

9,0

Impresionante

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
35 comentarios de un total de 58 con una puntuación de 10 - Excelente
17 comentarios de un total de 58 con una puntuación de 8 - Bueno
3 comentarios de un total de 58 con una puntuación de 6 - Normal
3 comentarios de un total de 58 con una puntuación de 4 - Mediocre
0 comentarios de un total de 58 con una puntuación de 2 - Horrible

8,4/10

Limpieza

9,8/10

Llegada

9,4/10

Comunicación

9,6/10

Ubicación

9,6/10

Precisión del anuncio

Comentarios

Verificado

10/10 Excelente

Catherine N.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
absolutely stunning location. Amazing views. So many sleeping options. Beautifully appointed with pool table and cinema. Endless opportunities to sit and relax a with a view at every turn. Wonderful locations for large family and friends catch up weekend. I Loved it and i would highly recommend
Se alojó 2 noches en marzo de 2026
Respuesta de VrboOwner el 16 de mar de 2026
Hi Catherine, Thank you so much for your wonderful review, we are just thrilled to hear you enjoyed your stay. Grandview truly is a special home and we are glad we got to share it with you. We hope to welcome you back in the future. Stay Port Stephens Team
Verificado

8/10 Bueno

Andy Y.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Really lovely stay. Spacious and well equipped. Driveway may be very steep for certain vehicles but SUVs will be fine.
Se alojó 4 noches en septiembre de 2025
Respuesta de VrboOwner el 26 de sept de 2025
Hi Andy, Thank you for your review. We are glad to hear you enjoyed the accommodation. We hope to be able to host you again in the future. Stay Port Stephens Team
Verificado

10/10 Excelente

Julia N.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Family Weekend Away

Great location and lots of space for the family to spend a weekend away together.
Se alojó 2 noches en septiembre de 2024
Verificado

10/10 Excelente

Matthew P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Brilliant property

Great property to stay and the views are breathtaking. The property was as described and was a beautiful place to stay with the family. Looking forward to staying again.
Se alojó 4 noches en abril de 2022
Respuesta de VrboOwner el 28 de may de 2022
“Thanks so much for sharing your experience with us. We hope to see you again soon.”
Verificado

4/10 Mediocre

Alyssa P.

Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Toilet was dirty with rust marks, spiders and cockroaches. One crawled over my daughter whilst sitting on the lounge. Spider webs in every room, no air con or fan in the room downstairs. Theatre room under the chairs was disgusting. Windows were dirty and not cleaned properly. Glass doors would not unlock to be opened. Iron leaks, linen was stuffed into cupboards not folded.
Se alojó 3 noches en enero de 2026
Respuesta de VrboOwner el 3 de mar de 2026
Hi Alyssa, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced during your stay. If we had been made aware at the time, we would have arranged for our team to attend straight away to rectify the concerns and make your stay more comfortable. The property was professionally treated for pests in December; however, given the home’s close proximity to the National Park, insects can occasionally return. That said, the property is already scheduled for another pest treatment. Since your stay, the home has also undergone a spring clean and the cleaning items you mentioned have been addressed with the cleaning team to ensure the standard is brought back to where it should be. We do appreciate you bringing these matters to our attention as guest feedback helps us continue to improve the property and the experience for future guests. Stay Port Stephens Team
Verificado

10/10 Excelente

Peter B.

Aspectos positivos: Limpieza, llegada, comunicación y precisión del anuncio

Great house

Fantastic house for Sail Port Stephens Regatta. Able to accommodate all our crew in great comfort.
Se alojó 6 noches en abril de 2024
Respuesta de VrboOwner el 6 de jun de 2024
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
De un sitio asociado

10/10 Excelente

Paul C.

Amazing Weekend Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Luxury, specious home for a weekend away. Layout was good and amazing views. Photos don't do it justice! Stay Port Stephens were great to deal with - thank you.
Respuesta de VrboOwner el 26 de jun de 2025
Thank you, Paul! We're so glad to hear you enjoyed your weekend away and found the home spacious and luxurious. It’s always a pleasure to hear that the layout and views exceeded expectations—and we couldn’t agree more, the photos really don’t do it justice! We also appreciate your kind words about our team. We’d love to welcome you back anytime!
De un sitio asociado

10/10 Excelente

Nick S.

Very suited to what we were after

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was a good experience, music was not able to be utilized through fridge. The property wasn’t super clean on arrival, ash in theatre room cup holders etc. However due to house size, I’d imagine it would be a tough fete cleaning up after short stays etc
De un sitio asociado

10/10 Excelente

Luna G.

A five-star stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Kids love the cinema
Respuesta de VrboOwner el 25 de nov de 2024
Hi Luna, Thank you for the five-star rating! We're so pleased to hear you enjoyed your stay and had a great experience. We’d be delighted to welcome you back anytime!
Verificado

10/10 Excelente

Peter G.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Happy holiday

Great family weekend. Everyone joined in to play pool. All enjoyed the theatre. Perfect weather. Wonderful views.
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 20 de jul de 2023
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
De un sitio asociado

10/10 Excelente

Marijana H.

Grandview

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful location with beautiful views. Great location in the middle and close to everything. Great for young adult siblings at night with a pool table, cards and theatre room.
De un sitio asociado

10/10 Excelente

Leondios S.

Amazing house and weekend

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Went away to nelsons bay with the family for a amazing weekend the views the house everything about this property was perfect.
Se alojó 2 noches en febrero de 2024
Respuesta de VrboOwner el 21 de mar de 2024
Thanks so much for sharing your feedback and experience with us. We hope to see you again soon.”
De un sitio asociado

8/10 Bueno

Andrea G.

Grandview

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I would highly recommend and would happily book this house again in future! A couple minor things, but nothing major enough to not stay there again! Absolutely loved the location and state of home.
Verificado

10/10 Excelente

Jill P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

FANTASTIC

Property was Fabulous, suggestion, supply an extra entry key as with a group that would be helpful as we did want to come & go at different times, thanks, Jill
Se alojó 3 noches en agosto de 2023
Respuesta de VrboOwner el 13 de oct de 2023
On behalf us all of us at Stay Port Stephens I would like to thank you for sharing this great review! We are thrilled that you enjoyed your stay
De un sitio asociado

4/10 Mediocre

Alex F.

Great location although disappointing overall and not luxurious

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The location, layout and views were amazing. Unfortunately the stay was completely overshadowed by the lack of cleanliness and old or not working appliances. The kitchen had dirty utensils still covered in food, greasy handprints on the cupboards, the dishwasher had previous guests dishes that I had to unpack. The oven didn’t work, neither did the ice or cold water dispenser on the fridge. Kitchen lights had cobwebs as did the living area, complete with bugs and spiders. The cinema room was just as bad — old food and lollies wedged between the seats, the TV in the cinema room was so old it cant play Netflix ? TV also had exposed cords, internet was intermittent. The floor to ceiling windows looked liked they had been wiped with a dirty mop and had very noticeable dirty streaks. Outside, the bbq was great. Some outdoor furniture was covered in mould and bbq seating area had stacks of unused tiles. This was so not the luxury accommodation advertisd, especially for this price.
De un sitio asociado

8/10 Bueno

Ali R.

The Grandview, Nelson’s bay

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful views and a very nice house with plenty of entertainment. Only a 10 minute drive from the beach, with many different restaurants and activities available. We enjoyed our stay and would definitely recommend it to anyone interested. Only let down was the wifi was terrible and the kids complained.
Verificado

8/10 Bueno

Lia M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Luxurious house with Amazon view from every room

Luxurious house with lots of space and entertainment for everyone. Perfect for multiple families to share the house. Everyone can spread out and have their own entertainment.
Se alojó 4 noches en enero de 2023
Respuesta de VrboOwner el 25 de may de 2023
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
De un sitio asociado

10/10 Excelente

Lorrie E.

Amazing

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: You often wonder if the rental will match the hype and photos, I'm please to say it did. We had a perfect break.
De un sitio asociado

8/10 Bueno

Grand property for large group

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: fatalistic property, we were unlucky that the weather was terrible during the vacation, but this property is so big and much more to explore, with the pool table, cinema room, huge living space upstairs and downstairs, we still had a good time
Respuesta de VrboOwner el 5 de oct de 2022
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
Verificado

10/10 Excelente

Christine C.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Family haven

This property is amazing from the minute it comes into view, you might like to download an app to find each other when you first get there . Our get together was perfect. Despite some really awful weather for. A couple of the days we were there. There is space for everyone to do there own thing or to congregate in the dining area, the movie room, the pool room the kitchen. All of them are large enough to accommodate a large group. The views are just simply stunning. The only downside for me was the various levels on the ground floor, as a mobility challenged older person negotiating some of the steps caused some stress, however the entire time was worth the extra effort because family time is so precious and spending it in the serene surroundings of this property was simply amazing. Thank you for allowing us to share this space fora few days
Se alojó 4 noches en abril de 2025
Respuesta de VrboOwner el 30 de abr de 2025
Hi Christine, Thank you so much for your kind and detailed review! We're so glad to hear that you and your family had a wonderful time together, even with a bit of challenging weather. It’s great to know that the different living spaces gave everyone room to relax or come together comfortably, and that the views helped make your stay even more special. We truly appreciate your feedback regarding the steps and levels inside the home. We understand how that could be challenging for guests with mobility concerns, and we’ll take your comments into consideration as we look for ways to improve accessibility in the future. It was our pleasure to host you, and we’re so happy the peaceful surroundings helped make your family time extra memorable. Thank you again for choosing to stay with us — we’d love to welcome you back anytime! Stay Port Stephens
Verificado

8/10 Bueno

Luke V.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio

Amazing House

House was amazing. 4 families were in the home for a 4 day stay. It is quite a large home and divided very well so different things happening at the same time were not interrupting anyone else. TV in the theatre was very laggy to set up but great once something was put on. The kids left it and it kept them entertained/busy. Pool room, kitchen, rooms, house styling were all great. Did find the cleaning that had been done to be very visual/surface level cleaning though. We all chipped in to clean before handing the property back and found we were cleaning preexisting, dust, dirt, etc in the lesser visual locations.
Se alojó 3 noches en febrero de 2025
Respuesta de VrboOwner el 20 de feb de 2025
Hi Luke, Thank you for taking the time to share your experience! We're so glad to hear that your group enjoyed the space and that the home’s layout worked well for everyone. It’s great to know the theater room kept the kids entertained, and that you loved the pool room, kitchen, and overall styling of the house. We truly appreciate your feedback regarding the cleaning, and we’ll be sure to address this with our housekeeping team to ensure a more thorough job is done in the future. Your input helps us improve, and we’re grateful for it! We’d love to welcome you back for another stay in the future. Thanks again for choosing our home! Stay Port Stephens
De un sitio asociado

10/10 Excelente

Denise M.

Beautiful, Beautiful, Beautiful!!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The most beautiful place we've ever stayed at. Tons of room, very clean. Beautiful views from every direction. Coolest theater room. 5 Large bedrooms. My parents came from the US and totally enjoyed it. I had to force them to leave, because they were thinking about moving in. LOL! Honestly it was a dream and our greatest pleasure being able to stay at this house. Thank you so much for the opportunity.
Se alojó 4 noches en septiembre de 2022
Respuesta de VrboOwner el 5 de oct de 2022
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
Verificado

10/10 Excelente

Paul H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Grandview for family birthday weekend

Our first impressions were good and the property was as we expected only negative of starter pack was only one sachet of sugar and no milk , we expected self catering so not a problem . Only other problem was sound bar not being connected to tv in cinema room and even with IT expertise proved unsuccessful but basic sound didn't spoil our enjoyment .Cooker and BBQ all worked well and crockery cutlery and cooking utensils were adequate for our party of 10 . The modern design of the property and very large windows meant the property was very warm for winter with no need for heating . Pool table got lots of use , a great rental for family group .
Se alojó 3 noches en agosto de 2023
Respuesta de VrboOwner el 13 de oct de 2023
On behalf us all of us at Stay Port Stephens I would like to thank you for sharing this great review! We are thrilled that you enjoyed your stay .
Verificado

4/10 Mediocre

Karen C.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza

Grandview

The location and views were spot on. The house is designed beautifully but at over a Thousand dollars a night and being called Luxurious it falls way short. Chipped glasses, bowls. The exhaust fan over the stove had fat dripping onto our cooking and looked like it had never been cleaned. The container in the fridge for Ice and water had slime in it, the bath had to be cleaned before it could be used, the living area was full of cobwebs and my son in law had to kill a redback as it wandered down to the floor. I could go on but they have been made aware of the issues and we have photographs. They did offer to send their cleaners back but we were out as we were enjoying precious family time away. Would we book again, no we wouldn't as it was very disappointing for what was described as luxury.
Se alojó 3 noches en abril de 2025
Respuesta de VrboOwner el 28 de abr de 2025
Hi Karen, Thank you for taking the time to share your feedback following your recent stay. We are terribly sorry to hear about the issues you encountered and sincerely apologise for the disappointment you experienced. Please be assured that your feedback has been taken seriously and passed on to our cleaning team to ensure that these matters are addressed and rectified immediately. We will also be attending the property to carry out a thorough inspection, replacing any broken or chipped items, and ensuring that all facilities meet the high standards we set for our homes. While all of our properties are professionally sprayed annually for pests, due to our close proximity to the beautiful national park, occasional sightings of insects can unfortunately occur. However, we will be reviewing this to ensure that everything is maintained to the highest standard possible. We truly value guest feedback like yours as it helps us improve. We regret that we fell short of your expectations on this occasion and apologise that your experience did not reflect the luxurious standard we strive to provide. Thank you again for bringing these matters to our attention. Stay Port Stephens
De un sitio asociado

6/10 Normal

Nicole C.

Lovely Large Home with great Views

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This house is a lovely home and we did have a great time with the 10 of us. Lots of space to spread out and the Snooker table was a winner. The disappointments were the cleaning was not great, there was rubbish between all the cinema chairs, cobwebs in family room, 2 toilets had not been cleaned. 2 out of the 3 Smoke Alarms did not have batteries in them. Absolutely no pantry items like oil, S&P, clingwrap etc that usually get left by people to use. If cooking for large amount of people, there was any big fry pans or casserole dishes. There was also a leaking roof that dripped in the cinema room. Downstairs bedroom is only room in house that doesn't have aircon or a fan. It needs a bit of maintenance with various items. A couple of the door locks have chipped bare timber. Overall the stay was good, but if you paying for a luxury home, you want it in A1 condition and this was not up to standard.
Se alojó 2 noches en marzo de 2023
Respuesta de VrboOwner el 25 de may de 2023
Thank you for your feedback we have a new housekeeping team and maintenance work has been commenced. On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!

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