Walkable Neighborhood: Family Home in Wheat Ridge

Thank you for the kind words! We're so glad you enjoyed the charm of this older home and its walkable neighborhood, and that our communication and the home's cleanliness made for a great stay.

From the owner: "Hi Jennifer, we are glad to hear you felt safe in the neighborhood and enjoyed the walkable dining options nearby. We do want to clarify that your early arrival happened before the property was cleaned, as check-in time is set for 4 p.m., and our maintenance person was scheduled to finish preparing the home later that afternoon. We did not approve your early arrival. When offered same-day cleaning, you declined, which may have contributed to the odor you experienced.We have not received complaints about odors or ants from past guests, so we believe the timing of your arrival was a factor. We remain committed to ensuring all our guests have excellent stays."

Hi Vanessa, thanks for your review. After going over your feedback with the homeowner, we wanted to address the following: - The owner has high standards for the property, and they use a professional cleaning company that does a thorough job of preparing the home for each guest's arrival. - There was a very bad wind prior to your arrival, so some trash had blown into the backyard, but the yard was as described and usable. - The owner offered to have the cleaners return to the property and reclean any areas you felt needed more attention, but this was denied by your group. - We hope the generous measures taken by the owner to make things right helped make up for some of the inconvenience. The owner works hard to provide an ideal stay for all guests, and we look forward to this property hosting many satisfied guests!

Hi Mary, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: - We do not advertise an antenna TV and apologize if this caught you off-guard. An app is not required to access the dozens of channels available and we wish you would have reached out with this issue as we would have been more than happy to assist! - It is true that the house is the only house on the street. It is surrounded by apartment complexes and a retirement community. The neighborhood is safe but there is a bustling street nearby. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.