Welcome to Grandala Bay

Thank you for your review Logan. We appreciate it. Please know you are always welcome! Andrew

Hello Laurie, thank you for the great review. We were so happy to have you and glad you enjoyed the property. You are always welcome. Andrew

This was, by far, our most challenging guest. Two days after arrival they did contact me to report earwigs in the home. We do have the property treated on a regular basis but, this can happen with a home in the countryside. We did address the issue as fast as possible and the guest seemed happy. I volunteered a discount. Only after not being satisfied with the refund did they decide to escalate, filing a complaint of an Insect and Rodent Infestation and demanding a full refund one day before their scheduled departure. It was declined after staying 90% of the booking. The picture of the mouse was never sent to us until they were leaving. First they said they could not send pictures then changed the story to say their friend had the pictures. We firmly believe this picture to be less than authentic. A google search shows a long dead, dried out mouse. How did it manage to get to a high traffic area unaided or, un-generate? A look at our reviews before and after their stay shows 10/10 from everyone else. This is a cautionary tail of what owners can sometimes face.

Sorry for the delay in responding. Love the pictures! Thank you for your review. We would love to have you back. Andrew