Steps to Parkway! Pigeon Forge Condo + Pool Access

Hi Iris, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-This was an unfortunate situation regarding the elevator. It was operational when you checked in and worked for several days during your stay. Unfortunately, we were not informed about the issue until after you had already moved out and checked out one day early. Upon learning of the problem, we promptly contacted the HOA management, who informed us that the necessary parts for the elevator had been ordered and would be installed as soon as they arrived.-The HOA management also mentioned that they assisted the guest in carrying their luggage to their vehicle. The next guests, who checked in on the same day were notified about the elevator being temporarily out of service and were accommodating of the situation.-We regret any inconvenience this may have caused and appreciate your understanding that sometimes such unforeseen issues can arise. We are committed to promptly addressing any concerns to ensure a pleasant stay for all our guests.We truly do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.