We've stayed in the same area as this unit before, but this was our first stay with this company. Pros and Cons:
Pros:
-The location can't be beat. You're a block away from the most beautiful beaches with private access. The shops and restaurants on the same block are lovely, especially the local artist shops in the center of the lot in the back, Sunrise Coffee, and Shunk Gulley (arguably one of the best restaurants in the 30A area) is just across the street. If I can help it, I'll never stay in another beach area for vacation.
-The unit itself is fairly nice. Bedroom size is nice as is the bath, the living/kitchen area is extremely spacious, and the balcony boasts a wonderful view of the ocean. All appliances seemed pretty new, and having the full refrigerator with an ice maker was really nice.
Cons:
-The shower had not been cleaned properly, and presumably for quite some time. Not only was there mold growing in the tile grout, but the shower curtain itself had mildew along the entire bottom. I'm sure the milder would come off with proper cleaning, but it also wouldn't have taken much work to simply replace the curtain once it began showing mildew signs.
-The tub was also not clean. There was mildew all around each of the jets and they appeared to not have been maintained in some time as well.
-The rental company only supplies one roll of toilet paper no matter how long your stay. When I called to ask for another I was told they only supplied a "starter kit" by an extremely rude staff person, and think that's ridiculous. In all my travels I've never heard of ANY location only supplying one roll of toilet paper per room. It seems like such a miniscule way the company could improve their customer service, and I can't imagine they are saving THAT much money given the roll they supply is the cheapest single-ply stuff you can find. Even TWO would've been more reasonable.
-The elevator leading up to the unit broke twice during our 6-night stay, which I wouldn't at all since we were on the 2nd floor... but the stairwell reeked of garbage. We had to hold our breaths every time we used it.
-The bed is among the hardest I've ever slept on. Way too firm and squeaky.
-Finally, the company e-mailed to confirm they updated our door code for the additional night we paid for only to find we'd been locked out after our old checkout time passed.
With just a LITTLE more attention to customer experience, this could've easily been a 5-Star stay.