4/10 Mala
Robert (Robb) H., Los Gatos
14 jun. 2022
Le gustó: Ubicación
No le gustó: Limpieza, check-in, veracidad del anuncio
Keep looking!
This was our first time with a VRBO and the welcome we recieved was anything but impressive! Dirty furniture, showers in need of complete cleaning (mold in corners), broken cue sticks, old/lworn cooking pans, missing bedding, burned out light bulbs, and a deck full of worn/torn furniture and cushions. Clearly this property had not been overhauled/cleaned/prepared for new guests and yet we still had to wait till the 4 pm hour to enter the home in order to allow transition from prior guests.
The unfortunate thing about this property is that it is a beautiful home with plenty of room for large gatherings/families and set in a beautiful neighborhood. Clearly, the oversight property managers and/or cleaning staff have failed in bringing this property up to todays standards. It's dirty, furniture and bedding is worn/tired, decking is old and worn, windows and shades are dirty and many of the kitchen utensils/cookware needs to be replaced with new ones.
To Destination Big Bear's credit, we did receive a full refund of our cleaning deposit, in addition to a partial refund on our rental fee given the disappointing state we found the cabin in when we first arrived. Property owners and managing partners would do themselves a world of good by investing some serious time and money in helping bring this 'potential VRBO gem' up to todays standards, cleaning/replacing worn and dirty furnishings, and giving the entire cabin some love and attention it badly deserves. One other note - they can begin by replacing the worn and ratty looking 'welcoming mat' that is there to greet each new guest! Good luck
Robert (Robb) H.
Se hospedó 3 noches en mayo de 2022
