4/10 Mala
adena w.
13 sep. 2025
Le gustó: Check-in
No le gustó: Comunicación
We were very disappointed with our stay at this property. One of the main reasons we booked here was for the beach view, which turned out to be completely blocked by construction — something that was never mentioned in the listing. Had we known this ahead of time, we would have booked elsewhere.When I reached out, we were offered the option to cancel for a refund, but this was offered the day of our arrival. A same-day cancellation refund would not have been processed in time for us to find another place to stay, leaving us with no realistic option but to stay.On top of that, the sliding glass door to the porch was broken, which meant we couldn’t even enjoy what little view we had. I reported this issue and was told a maintenance person would come to fix it, but no one showed up until the day before we left — around 4 PM — so we were only able to use the porch for a very short time during our stay.Communication was subpar overall, and the experience did not match the listing or our expectations. We were eventually refunded 185, which we appreciate, but it was not the equivalent of a full night’s stay. Something was better than nothing, but we still felt the situation was not handled as well as it could have been.Unfortunately, this stay was a disappointment, and I would not book this property again.
adena w.
Se hospedó 3 noches en septiembre de 2025
