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Dear guest, We’re very sorry that you don’t recall receiving access and information sheet 30days prior to your stay. This is sent through the VRBO website when renting through VRBO. Most concerned guests would’ve reached out prior to their journey in the event something like this were to happen. Yes the home has a slightly unusual layout, architecture was built with the exterior views in mind and not so much the inside. As the 2nd owner, our thoughts were, it’s a summer home, enjoy the outdoors part of the place. We also made sure you were aware of the “in repair” upstairs A/C unit. What you also didn’t state is we did our best to temporarily fix this with a portable ac unit. Things break down and this day and age replacement parts tend to take longer to get than previous years unless your oblivious to current events. I doubt you were starving if you could afford such a luxurious home as this. Every room has a fan for convenience purposes, some people actually like to open the windows for fresh air. Again, I’m sorry that your week was filled with sunshine, warm weather and cooler nights. We happened to have a family emergency out of state at the time of your arrival to the home and sorry for the inconvenience this dealt you with.