Arrived in the evening to find the Direct TV hadn't been connected properly. The grill was ancient, with no working ignition, which Blueridge Rentals knew. The solution was to drop off a lighter the next afternoon that we had to use to grill. The grill itself was so old that the owners had written the temp settings in marker on the knobs. Its a health hazard! It didn't even cook evenly when it was finally lit. The upstairs outside fireplace wasn't working as the pilot light was out. When it was fixed the next day, we found the timer switch was broken and the fire had been on all night. Again - its a health hazard. With two young kids, this was an issue and we had to constantly call the management company to get anything done. We were constantly fobbed off and when they finally got someone to come and look at the issues, we had to go back to the property as he didn't have a key. The guy eventually let himself in via the garage. The place was probably nice when it was built 20-odd years ago but hasnt been updated since. The kitchen is full of odd pots and pans that look like someone's old cast-offs, the cooking utensils are also old (blunt knives, etc), had barely enough wine glasses for two adults and again they looked as if they were bought in a second-hand store. Dishwasher was old and only the top half worked which we found out was a complaint made some time ago by another guest! Can't be bothered to list anymore of the issues but haven't been contacted by Customer Service and when I emailed to complain, they merely fobbed me off with an email saying they had forwarded my complaint to the same woman who was unresponsive in the first place (Linda). Wouldn't trust these people ever.