4/10 Mala
Lori P.
22 sep. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
House needs a deep cleaning. On the surface it was clean (bedding, bathrooms, etc.) Accidentally got a hand between the sofa cushions…filthy. Our plate stuck to the dinner table. The setup is perfect for 3 couples. I reviewed this property yesterday before I realized one of the husbands left his full salmon filet caught the day before in the garage refrigerator. His wife messaged Vacasa as soon as they got home and realized it was left behind. She got a standard message stating they would contact the local company and asked for her name, phone number, what was left and shipping address. She told them she would pick it up (we’re 1.5 hours away) and not to ship it. Meanwhile my son is 30 minutes away and willing to pick it up but after 4 hours, he needed to get back home. 6 hours later after reaching out, still no word so I reached out. I got the exact same response…name, number, item and address to ship it to. I asked…”so in the 6 hours since first reaching out to you this has not been looked into by the local team?” I was told “…the local team hasn’t responded yet in regards to the fish; no one will move the fish. When the local team gives further details to proceed those will be provided to you.” I called the customer service # this morning to see what time I could pick up the salmon and was told the cleaning team “threw it away” yesterday. Our fault for forgetting it but dealing with customer service…awful. Thank goodness we didn’t forget important medication
Lori P.
Se hospedó 2 noches en septiembre de 2025
