2/10 Terrible
Jeff P.
22 oct. 2024
Le gustó: Check-in y ubicación
No le gustó: Limpieza, comunicación, veracidad del anuncio
Roach infestation - Terrible Experience
We just stayed there over Fall Break - week of 10/7/24, and the first night, the entire counter, dishwasher, drawers, trash, were covered in roaches from small to big. I called and complained and they came out and sprayed, but that did not really help. It reduced them, but they were still in the dishwasher every morning, on the counter at night, even in my coffee. My wife and daughter were horrified, and I will never stay here again. The property mgt team seem to be sympathetic, but when it came time to discuss compensation for this, they turned nasty. The representative would not even let me speak with a Manager, even after requesting it, no one will call me back. Truly disappointing. Also, the golf cart is old, and the breaks don't work well. I complained, but I continue to drive it slowly and carefully - my wife could not slow it down and push hard enough on breaks. Dishwasher is not set properly and it feels like it was falling out everytime we opened it. We also did not have hot water in the sinks for the first 4 days. It was just a terrible overall experience. I can't believe it honestly. First time I have ever left a review. No matter what anyone comes back with and says, no one called me after our visit was done to discuss compensating us for dealing with that - they don't care, they really don't. It is sad. We won't be staying here or with BeachWalk Vacations team manaing things again.
Jeff P.
Se hospedó 6 noches en octubre de 2024
