Aspen Mountain Lodge in Red River NM

Mr. Jim, We would first like to start our response to your review that we are quite shocked by your false statements, especially since you are a host yourself. Your first statement was about the hot tub. We had told you well in advance before your arrival that the hot tub was not working, and that it couldn't be replaced before your arrival. You stated that was fine and proceeded to keep your reservation at this property. Your complaint about there not being any trailer parking was quite shocking. It has trailer parking, it was just buried by the massive amount of snow that came before your arrival. The entire town was suffering from these storms. Did you bring your trailer, because we don't recall seeing one, or you contacting the office about trailer parking? Then you stated that this property didn't have TVs, DVDs etc. As you can see from the pictures it does have everything we stated it did. About the shoveling, We had members of our team come to shovel you a walkway. Again, we were getting a ton of snow, and since you are from Colorado, we would think you would understand that. No handrails? We would assume you meant outside by the steps that are leading up the front door. If this was an issue for you, why did you reserve this property when the first picture in the property shows the steps to the property? You rented this through VRBO and as you stated are an owner yourself. You complained about the drive time to Taos from the property. We did not say in our description that it was 3.1 miles away. You got that from what VRBO pulled, which you, as an owner knows that and that they give this information based on a bird's eye view. Now let's address the toilet paper. We all know that vacation rentals do not get daily service. In fact, many hotels don't do that anymore unless you request it and it is scheduled with advance notice. But you had more than enough toilet paper for you and your guests, and if you needed more, all you had to do is ask. You also stated that there wasn't any trash bags or trash cans. etc, which is also false. You actually said in an email to us if you didn't do your dishes or take out the trash you would call it even. Then you said if we didn't charge for not taking out the trash or doing the dishes you wouldn't leave a bad review. This is not a bad review, this is a statement of falsehoods. So obviously there were trashcans, trash bags, etc in the rental. As for condiments, we don't leave those in our properties due to possible contamination. As a business that is primarily run by women, we are unsure of what being a woman has to do with your stay? The property was cleaned and there was nothing unethical or misleading. We do not give in to threats and take care of our guests and our owners. We are saddened that you feel you have to do something like this and try to discourage future guests from using a wonderful property as such.