One block to Vanderbilt Beach!

Thank you for your feedback. I’m sorry to hear that the stay did not meet your expectations. For clarity, there is one active construction project in the area, which is the multi-building Ritz-Carlton Residences development located nearby. There is no construction taking place on this property itself. As disclosed in the listing prior to booking, guests may experience ongoing daytime construction activity noise Monday through Saturday between 7:00 a.m. and 6:00 p.m., and pricing has been adjusted accordingly. When you contacted me by phone after your first night to let me know you were departing early, I did offer to explore a partial refund if the remaining nights could be rebooked, particularly given that this was peak Christmas week. As the reservation was not canceled and the dates were not released back to the calendar, rebooking did not occur. I understand that construction can feel more disruptive than anticipated for some travelers, and I regret that it impacted your holiday plans. I do appreciate you noting that the unit itself was clean. Guests are also welcome to review our consistent 5-star ratings on other booking platforms, which reflect our commitment to transparency, cleanliness, and guest satisfaction. I wish you the best in your future travels.

Yep, there was an issue on move-in date. Usually I don’t like to divulge peoples medical information but this review warrants a response. Saturday morning my checkout tenants contacted me that they were in the hospital with suspected heart attack and not able to move out that day, obviously. I contacted the reviewer, rented a place twice the rate of mine for the one night for them and refunded money. They seemed totally fine with us. I sent a message on check out date to reviewer and didn’t hear anything back. Four days later I get this write up. Not sure why if things were such a problem, I wasn’t contacted when it happened, and could’ve taken care of it. None of the other reviews have these issues, so I’m not sure if it was, in my private message, a thinly veiled blackmail review for more money to be refunded. That is why there was no response.