This unit had not been thoroughly cleaned for some time. The master bed sheets were covered in hair. I called Renee about the sheets and was told to make do for the night and she would send someone with fresh sheets the following morning. I asked her what time I could expect someone the next day and she told me that she wasn't sure, she would call me and let me know. We pulled the sheets off the bed and laundered them ourselves so we would have a clean place to sleep. Someone did show up Sunday morning (without calling ahead) with clean sheets but we had already washed the other ones and also cleaned the entire unit. Had Renee called ahead as she said she would, I could have saved her associate a trip. I contacted the office on Monday morning to bring some other issues to her attention and left a message for Renee to call me. The other unsatisfactory items were as follows: the base boards were covered in dust, several corners were not swept, urine on toilet, panties under master bed, sock under dresser, dining room table and chairs had dried food on them, and bugs (roaches and silver fish). I never heard back from Renee until I emailed her on our last night. I was told the units only get deep cleaned once a year in the off season. This is scary with the amount of traffic this unit sees and doesn't explain the dirty laundry left behind. The location of this unit is the only thing I was pleased with, however, I would not recommend this property to anyone.