Brookwood Bungalow

Thank you for the feedback and glad you enjoyed your stay! We mention the security deposit hold in the rental agreement when you book through VRBO - sorry it came as a surprise! This is only a hold though and not a charge. We prefer this as instead of charging our guests damage insurance which is non-refundable and normally not necessary, our system simply places a hold to ensure should someone smoke in the property or cause intentional disrespect, we know the hold protects our property as funds are there. We don't want to charge anyone damage insurance when the majority of guests are respectful so this is our way of trying to save guests money but also protect our property. We wish we didn't even have to do this but unfortunately we have had guests intentionally disrespect our property so it is how we now operate. Just wanted to clarify though it is only a hold! Thank you again for trusting us with your stay and staying with us!