The room was as advertised and the pool area was great. There were slight cleaning issues with the room but nothing that was overwhelming or needed to be called in. The off site check-in/checkout-out is a little inconvenient, but the staff was very friendly. Communication prior to arrival is not very good at all, sometimes having to wait multiple days for a response. Once we were checked in, any questions/issues were answered immediately. Part of our trip included free entry into multiple area attractions which we took advantage of and it was very easy to redeem. By far the biggest issue with the resort is the elevator situation. There are not even close to being enough elevators in the building, not to mention there is no service elevator for the staff. There were multiple elevators out of service during our entire 7 day stay. There were times we waited 15-20 minutes to use an elevator. Taking stairs was not an option for my parents who are unable to use them.
Overall the trip was fantastic and I would recommend the resort to friends and family. I would give a rating of 4.5 stars because of the elevators and off site check/in, but it doesn’t do half’s so it’s a 5.