When we arrived after a long car ride, the unit had not been cleaned at all (it was well after check in time). We were asked to leave until 10:00 pm, and were told to have dinner somewhere and we were told we would be reimbursed. We loaded our luggage back into the car. It was late but we found somewhere to eat. The dinner bill was $296.75, which is very reasonable for that area. We submitted the receipt, and were just informed via a follow-up call we made that they were reimbursing us for only $100. We told them only the full amount would be acceptable. When we returned to the unit at 10:00 pm, it had been cleaned just ok. And there was a note that the dishwasher was broken. We called them about the dishwasher, and they sent someone to try to fix it on the evening before we were leaving. They needed a part or something so we told them to just fix it after we left. Overall, the unit was just ok. The bedding was below average, and the bunkbeds were in a closet. There were lots of little things that need improvement too, like putting a usable closet in the master bedroom (the master bedroom closet was locked for the owner's use only), providing luggage racks, upgrading the bathrooms and kitchen, etc. The location was awesome though.