Captain Bickford House 'Arthur Frommer has been a guest here in 2014'

We are horrified that a hypodermic needle was found in the house. I do not routinely check the top of the refrigerator between each guest. This requires getting up on a step stool and you can be sure it will be part of my change-over routine. As for the lack of communication, we had no messages on our cell phones or two landlines during your stay. We came by three times during the week to check on how you were doing and if you needed anything. We never found anyone home. We never lock the main door and cannot imagine why or how it was locked on your arrival. We apologize for that inconvenience and for the fact that there were no lights on. We were out of town that night and dropped the ball. You were able to reach us by cell then so you did have a good contact number. This is Maine. Air conditioners are rarely needed, especially on the coast and more especially not on Sargent Street in Winter Harbor. That week was unseasonably warm for October. I’m sorry you were uncomfortable and we will look into air conditioning in the future. Yes, it is a small shower. The largest bed is a double. This is a small country farm house with small rooms. Nothing larger fits. We do sell the trash bags at our store but at no profit. They are provided as a service to the town with all proceeds going back to the town. We will correct this in the future and provide one large town trash bag per week of stay. We had not had a mouse in the house for several years since a renovation and none were found at the time of post-reservation cleaning in the traps that were set. We have never had complaints like this. There are several tenants who come year after year and absolutely love the house. We are sorry that you had so many issues that we were not aware of until now. We strive to provide clean and comfortable lodging in a traditional Maine cottage. This time, unfortunately, we did not meet that goal. After further investigation into the hypodermic needle, a young family stayed in the house in August. They have a diabetic dog and two small children. The insulin supplies were kept on top of the fridge out of the hands of the children, and unfortunately one of the syringes apparently got left behind.

We’re glad you enjoyed your stay at Captain Bickford’s. Hope to see you again!