Charming Unit-11A St James-Full Amenity Access

Thank you for your feedback. This condominium is advertised as accommodating 4 guests in beds, with additional sleeping available using the sleeper sofa. Prior to arrival, we worked with you extensively for more than a year, including assisting with a cancellation and rebooking while preserving the original discount offered by the owner. We also obtained a special exception from the owner to allow an additional air mattress for your group, something not typically permitted. The size, layout, occupancy limits, and furnishings are accurately represented in the property's description and photographs so guests can determine whether the accommodations will meet their needs before booking. We were not notified of any cleanliness concerns during your stay. Had any issues been brought to our attention, we would have responded promptly to address them. While we regret that the property did not fully meet your expectations, we appreciate your stay and the opportunity to assist with your vacation plans.

Thank you Patricia! We are glad you had an fantastic time and had everything you needed. Looking forward to your visit in the future!

Thank you for the comments, so glad you had a good time!

Thank you for your comments and the rating. We look forward to your next visit!

Thank you for the feedback, I am disappointed to learn the unit was not as clean as you would have expected. I will follow up with the onsite team to ensure we are addressing the areas noted. Randy

Hi Tammy, thank you for the review. I am pleased to hear that y'all enjoyed your stay!! We will certainly follow up with housekeeping regarding the cleanliness of the floors. Courtney