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2/10 Terrible
John M.
3 jun. 2024
A bad booking experience June 2024 at Summer Beach and the sound maker unit 504
salemaker 504 at Summer Beach was the worst I have ever stayed in. I stayed in the same resort for about 25 years, in quite a few different units, but I’ve never seen one like this. It should not be allowed to be listed on Vacasa. As we entered , we saw the floorboard had rotted along the bottom and on on the other side it was a green, moldy, looking color. Upon opening the fridge, it was rusted on the inside. The ceiling was peeling from what looked like water damage. The shower was about the size of a vertical coffin in one bedroom. The walls have not been painted in no telling how long and the kitchen floor just looked dirty. The TVs were small. The fireplace screens were totally rust.
We could not find another three bedroom but did rent a two bedroom available so some of my family had to stay behind and tough it out in that unit. The agency we went through was able to negotiate with Vacasa for only a 20-25% discount on our three night stay.
When we checked in and reported what we had, I will say the outreach from the service person was very good and very nice. It’s just that we got no final response or offer of any fix. It was not elevated to the proper urgent level.