5 Bed/4BA Spacious comfy w/Hot tub, Home Theater, 5 min to CU and all Sundance

We have never had issues come up while renters have been in before and do our best to ensure nothing does come up. We were horrified they did and worked very hard to remedy and rectify asap. The air conditioning was working the days before, and has never gone down before. As soon as we were notified, we jumped into action, got window units in temporarily and got an hvac repair out that day, (despite most hvac companies being at least a full week out). Had it repaired within 24 hours. Then told that night of a dripping from the ceiling - which has also never happened before - from a worn cartridge in the shower - and we had that repaired fully by the next morning. Refunded a significant amount per discussion, and agreed to let softball team come over the next day for July 4th gathering. Unfortunately, this led to a backup of a toilet, that was then plunged and that resolved the issue. We do our absolute best to ensure every guest staying at our home feels it is one of their best Vrbo experiences. We were in constant communication, refunded money, offered future discount, and will continue to strive for optimal experiences.