2/10 Terrible
Tonya D.
7 de junio de 2024
Le gustó: Veracidad del anuncio
No le gustó: Limpieza, check-in, comunicación y ubicación
Horrible Experience
First of all, this is not a vacation rental by owner, it is a business. Not much communication and very basic instructions that caused checking in very difficult. Next we spent an hour or more on the phone to "disconnect" the pool surface alarm which a video was sent but did not work. The employee on the phone could not help because he said he didn't know how or what the issue was and that we would have to wait, so my 4 yr old grandson could not swim until the next day. The next morning we got a call and was told they would come out and add an alarm because there wasn't actually one on the pool. So wasted time. No one ever came out to add one. There was not a lot of water in the hot tub. The floors were dirty and we had black socks and black feet when walking on them. The deck area where we had planned to grill and eat was extremely dirty and we could not use. No one ever came to empty the trash from the outside bins and therefore they overflowed. Another reason we booked this property was the advertisement of the outside gas fire pit and it did not work. On Thursday night our final night to stay, the corner property had a house party and LOTS of people in and out with extremely loud music after 10pm while people all around running back and forth to the pool and house, we couldn't even enjoy sitting out by the fire pit if it worked because of the music and guest running around drinking and being loud. Just a horrible experience and would never stay here again
Tonya D.
Se hospedó 5 noches en junio de 2024
