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2/10 Terrible
Jim N.
1 ago. 2025
AWEFUL Experience. BEWARE "see photos in vrbo review of this property"
read the reviews. We are not the first ones this has happened to on this property w/ vacassa. this place is so poorly managed it ruins the whole experience. half of our guests had to turn around in the driveway to go home because it was not disclosed on all booking sites that the elevators have been down a year now. You will find out on arrival that its a 6 flight walk up.... vacasa accepted no accountability for the misrepresentation stating "We dont have to disclose an elevator that has been broken for a year even though the listing advertised an elevator because there is stair access" The internet signal was too weak to connect to and the log in info they left us wasnt even correct. Maybe if the local property mgr was on top of things that might have been fixed before our departure date instead of just being given a case number at corporate. there were dead bugs in the bathrooms of the unit , 6 overflowing garbage cans next to the stairwell, and loose garbage and construction debris everywhere outside. Its not safe to be barefoot. Also note there are no security cameras on site and the locasl know it.. They also know the pool gate doesnt lock so you get to share your pool with locals coming off the beach to the adjacent public beach parking lot who know they arent getting caught. We had 12 of them in our pool the second night up until 11:30 and that too fell on deaf ears with vacasa. With a public beach parking lot next door your driveway gets constant traffic as the only place to turn around at the end of a full parking lot. Drinking and drug use in the parking lot was occurring daily and thats 40' from your pool deck ..
As owners of rentals ourselves, I understand things happen but I would fire my property manager on the spot if I knew my guests were being treated this way.. and at this price point you have too many better options. Never again here though...