Upon arrival property was unkept. Weeds growing through the patio high enough to be uncomfortable to even enter the hot tub and walk across to the fire pit. Cameras were pointing directly on the fire Pit where family privacy would have been nice. It was actually creepy. Within the first day, we found out the heat was not working. The fireplace upstairs was also out of commission. So for 3 days in a row, we had to have workers coming in and out to fix things which was completely invading our privacy. Kountry did act fast on the repairs but it took 3 of our 5 days of privacy to do so as we were trying to celebrate our anniversary. She did order space heaters which were supposed to be delivered the same night. But did not get there until the following day. There was some garbage around the property. There were broken solar lights and a window screen and sign just laying on the ground sloppily. There is a really nice hammock that is advertised in the ad, which turned out to have holes in it, And be completely rotted. The cleanliness of the cabin inside could have been better as there was lots of dust. The upstairs tv which is the nicest place to have a romantic evening &relax, would not work the entire time we were there. We had to watch a movie on the couch downstairs,Which, if you sit down too fast, youfeel like you're falling through. The host did offer,If we left the second day to refund the rest of our stay but not an option for us.no partial refund offered for our troubles