The home was beautiful but we felt that is was not fully prepared to receive guests. The house didn't smell clean, the couch had stains and looked dirty, the kitchen had no dish rags or pot holders and the utensils were limited, the trash cans had no trash bags and there was an empty trash bag box under the sink, there were no tissue boxes or liquid handsoaps in any of the bathrooms. The vacuum cleaner was full of dust. Amenities listed a Keurig, Ice machine and DVD player and none of these items were available. We had packed Kcups and Christmas DVD's to watch and of course were not able to use either. The washing machine was broken and the refrigerator wasn't cooling. I called maintenance on the evening of our first day to inform them that the refrigerator was not cooling and I asked the gentleman to let me know what was going to be done. I never heard from him again. I called the number for the office and all I got was music, no one answered. You would think that someone would be available even on holidays. My wife searched the internet and found a different phone number and was able to get ahold of someone. This person seemed very concerned and said that he would make sure someone would come and check on the items of concern. He said if no one comes by to call him again. Well, no one called or came by so we called him again and he said he would take care of it. I received a call from the office asking if I needed ice chests for our food and I told them, it's a little late, we're leaving in the morning. We had to remove all the food and drinks from the fridge and take them to the fridge in the garage which was an inconvenience. Then a man showed up and inquired about the items that weren't working. He confirmed that the refrigerator and washer were broken. A while later the office called again and said they would submit a request to the owner to see if we could receive some sort of compensation. So far I haven't been contacted about any compensation. Overall, I would not recommend Silver Sands to anyone. The only reason we gave it three start was because the house was nice and roomy. We have stayed in South Padre several times, and the homes are also clean, well stocked with kitchen amenities, and maintenance people are always on hand should any problems arise.