Valley View condo at Palisades Tahoe

Thank you for taking the time to share your experience. We're glad you enjoyed our beautiful location and the easy walk to Palisades. We sincerely apologize for the inconvenience you experienced with the door lock. While waiting 40 minutes for assistance is never our goal, we're happy to hear Maria was able to jump into action and get someone to you as quickly as possible. We appreciate your patience. We're also sorry to hear about the extra blanket. That is not the standard we strive for, and we've shared your feedback with our housekeeping team so it can be addressed. Thank you again for your thoughtful review. We hope to have the opportunity to provide you with an even better experience on a future visit. All the best, Jenny W. Guest Relations Manager Tahoe Vacation Rentals

Thank you so much for the review. We are so happy that you enjoyed your stay with us at Tahoe Vacation Rentals!

Thank you for your feedback. We’re truly sorry to hear about the issues during your stay. Had we been made aware at the time, we would have addressed them immediately. As a small, local company, we take pride in our homes and service. The property was professionally cleaned and inspected prior to arrival, and no concerns were reported. Once you brought the issues to our attention, we apologized and provided an adjustment right away. Should you stay with us again, please notify us immediately of any issues so we can resolve them quickly. Your feedback helps us improve and better serve our guests. Jenny W. Guest Relations Manager Tahoe Vacation Rentals

Hi Christy, Thank you for alerting us to your concerns and we are disappointed to hear of the trouble you had at the condo. Had we been alerted to the smell and the shower door on the 8th when you checked in, we would have resolved those immediately. Unfortunately, it appears our phone system was getting an update on the evening of the 11th, so the afterhours line failed when you did call. In the future, to protect yourself if you ever smell propane you should vacant the property and call 911. I am glad to hear that the propane company did not find any leaks though. We believe the HOA may have switched out the propane tanks at the association without sending notification. We have spoken to the cleaners about the organic matter on the shower door, and the stained linens and removed them from the property. Again, we are sorry for the trouble you experienced and will resolve the issues for guests moving forward.