Spacious 4BR Beach House w/ Pool | Pura Vida

Thank you for the five-star review. Glad the home was a great, spacious fit for you and your family — we’d be glad to host you again.

We respectfully disagree with several statements in this review. During the stay, we responded to the guest’s concerns and dispatched maintenance multiple times to inspect the HVAC system. Our HVAC technician confirmed and documented that the system was producing 63°F air from the vents, demonstrating that the AC was functioning and producing properly cooled air. We have documentation of these inspections and service visits. We understand that the guest may have preferred a cooler temperature, but it is not accurate to state that the AC "never worked properly." We made repeated efforts to investigate and address the concerns reported during the stay. The guest also requested compensation, which was reviewed by VRBO and was not approved. We take legitimate concerns seriously and will always investigate them, but we also believe it is important that our response reflects the documented facts of what occurred during this stay.