2/10 Terrible
Cliente verificado
16 ene. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad y comunicación
DO NOT BOOK THIS PROPERTY! The house was filthy and bore no resemblance to the listing. Despite claiming to be "new," it was anything but. Communication with the host was fine initially, but as our stay approached, we didn’t receive check-in instructions until the day of arrival, and I had to contact them for this information. The map provided did not open, and the directions were so vague that even the taxi drivers were confused.
The house felt unsafe. Upon arrival, we found two strangers sitting outside, and a man was entering and exiting through another entrance to clean the pool. The host later explained that only authorized personnel should be entering around 7 a.m. to clean the pool—yet this was happening at night, which felt completely unsafe.
The house smelled, the floors were dirty, and the walls were grimy. Stains covered almost everything, including the couches and cushions. Room doors didn’t lock properly, and the sliding door to the pool area had no lock at all. The sheets were dirty, and the walls were stained. My family felt unsafe and disgusted, so we had no choice but to find new accommodations that night.
The host is refusing a refund and suggested nonsensical solutions. He claimed that if we had notified him, he would have sent someone to re-clean the property, repaint the walls, and replace ALL the furniture that were stained—all of which would have required us to stay in the house while these actions took place.
DO NOT BOOK THIS PROPERTY!!
Cliente verificado
Se hospedó 3 noches en diciembre de 2024
