6/10 Aceptable
Kimberly C.
12 nov. 2024
Le gustó: Check-in y ubicación
No le gustó: Limpieza y comunicación
I would pass on this rental group.
I booked a seven night stay at this location. Two hours before check in I was told there was a maintenance issue that would not be fixed. They did offer another property, however upon check-in to the other property there were several issues. The bathroom was disgusting, there were no blankets on several beds and no extras in the closets, we couldn't find towels of any kind anywhere, we found marijuana remnants on a table in the bedroom, there were issues with being able to adjust the temperature, and and the projector in the basement for the home theater did not work. At first the host was responsive and offered to have staff bring blankets which I said I would want. No one ever showed up. There was never an apology given for the any of the issues and I was given the excuse that the cleaning staff was rushing to get done in time for check in. I had to buy blankets that first night. After that first night communication was terrible and slow. They did not send anyone out to bring towels like they said they would. No one came out until night five to even look at the projector, which was indeed not working.One of the legs on the couches in the basement was broken, which I pointed out while the gal was there to fix the projector and she said someone would be out that day to fix it and I never heard back. However she did apologize for the issue with the projector. She was the only one I interacted with the was responsive. Overall not worth the money or headache of dealing with host
Kimberly C.
Se hospedó 7 noches en octubre de 2024
