Lakeside Retreat at Izatys - Unit #230 – The Perfect Getaway for All Seasons!

We are glad to hear that you found our townhome to be clean, comfortable, well stocked, and well organized. Our goal for every guest is to have a five-star experience. We are very sorry to learn that you were not happy with our check-in time (5pm), cleaning fee, and check-out procedures. After listening to your feedback, we will be changing our check-in time to 4pm for future guests. Regarding the cleaning fee, we hire a professional cleaning company to thoroughly clean and disinfect our townhome, and this is our out-of-pocket cost. The cleanliness of our townhome is very important to us, and this company does an outstanding job; therefore, we do not plan to make any changes here (our cleaning fee is clearly disclosed at the time of booking). Lastly, we believe our check-out procedures are consistent with other vacation home rentals, and include the following: put stuff away (that you used), take out the garbage, put used linens in a laundry basket, wash used dishes, clean the outdoor grills (if used), and turn off lights / lock up. These items are disclosed on our VRBO page (under house rules) and in our welcome package. We are always trying to improve our guest experience, so thank you for sharing this feedback.