2/10 Terrible
Caitlin E.
21 feb. 2025
Le gustó: Check-in y ubicación
No le gustó: Limpieza y comunicación
Great Location & Place to stay - Terrible property Management
The house itself was in generally the condition we expected based on the listing and understanding the fact that the island was hit hard by the hurricane last year however there were issues from the start.When we arrived, it seemed that the cleaning process had not been completed - in the secondary bedroom, the linens were balled up on the bed, unwashed and there was trash and sand on the kitchen counters. The way it was left, we couldn't tell if someone was coming back or if we had been double booked. We contacted the "host" via VRBO and Vacasa immediately and were told someone would be in touch. No one ever got back to us so we had to purchase our own cleaning supplies and do chores before we could start enjoying our vacation. Also - as described in the listing, there is a shared Laundry room. What is not disclosed in the listing is that the laundry room is directly attached to unit A. The door connecting the laundry room to the kitchen was secured only by an interior lock which could be unlocked with a thumb nail - given the fact we were traveling with our baby, we did not feel safe without a lock to that room, not knowing who else had access. We purchased and installed a deadbolt before feeling safe to have her sleep in the secondary bedroom. Additionally - the doorknob to the front entrance fell off every time you pulled the door shutthe door connecting the bathroom to the primary bedroom was so jammed shut, it could not be opened at all.
Caitlin E.
Se hospedó 5 noches en febrero de 2025
