2/10 Terrible
David L.
2 mar. 2025
Renter Beware - Active Construction Site Next Door
Arrived at the home in historic St. Augustine to find out that a construction crew was rebuilding a home next door. The crew worked Monday through Friday, 8 am to 3:30 PM creating noise and privacy issues thus making our planned 30 day stay untenable. The construction was on the bedroom side of the house. We had no privacy and could not enjoy the backyard because the lots are so close together and the noise from the sawing and hammering was so incredibly loud. We immediately notified the property manager that staying at this property was untenable and we would like to be relocated. They said, “there really was not much they could do” and twice told us to call the police. We then escalated the situation to VRBO, sent them videos of the loud construction and told them that we needed to relocate and wanted to negotiate a refund. VRBO understood our situation, refunded their portion of the rental fees and tried to negotiate a refund, but the property management company stated there would be nothing from their end. Only after we vacated the property and escalated with VRBO did property management message us about possible relocation. In our opinion, it was very disappointing that property management’s first response was for us to “call the police” and not “how can they help us”.
David L.
Se hospedó 27 noches en febrero de 2025