Los huéspedes disfrutan de la maravillosa vista a la playa que ofrece esta propiedad.
Área para fogatas disponible
Una de las pocas propiedades con fogata.
Ubicación céntrica
Aprovecha la cercanía a los lugares que necesites gracias a una ubicación práctica.
Lugares de interés cercanos
Walk to Mount Tamalpais State Park
1 habitación1 baño4 personas
Servicios principales
Balcón
Asador
Estación de carga de vehículos eléctricos
Aire acondicionado
Refrigerador
Se aceptan mascotas
Explora la zona
Mill Valley, CA
Parque estatal Mount Tamalpais
Place, Parque estatal Mount Tamalpais
1 min a pie
Monumento nacional de Muir Woods
Place, Monumento nacional de Muir Woods
7 min en auto
Puente Golden Gate
Place, Puente Golden Gate
19 min en auto
San Francisco, California (SFO-San Francisco Intl.)
Airport, San Francisco, California (SFO-San Francisco Intl.)
55 min en auto
Habitaciones y camas
1 habitación (para 4 personas)
Habitación 1
1 cama Queen
Sala de estar 1
2 camas individuales
1 baño
Baño 1
Jabón · Se ofrecen toallas · Excusado · Solo regadera · Shampoo · Secadora de cabello
Ambientes
Deck o patio
Cobertizo o lanai
Cocina
Con balcón
Cantidad de salas de estar
Información de la propiedad
Quaint cottage with nature, redwoods, Pacific ocean & bay view
Hello!
We are Caroline & Emmanuel, French-American, former city dwellers (NYC, SF), and fell in love with the area when we bought our house mid-2022 to start a family (still working on it!).
We’ve had our adorable little cottage up for rent for nearly 2 years, after lovingly renovating it (down to studs!) for 14+ months. To date, our guests’ impressions and experience has widely exceeded our expectations (and theirs!), so we’re very proud and excited to continue sharing it with you, and uphold our SuperHost reputation! We have learned a lot but are constantly improving: if you think anything is not up to your standards, please do tell us immediately! We’d love to help, instead of reading a bad review later for something we could have fixed during your stay.
Emmanuel is a former pro racing driver, now an independent app developer. Caroline works in fintech (legal/compliance), loves cooking, gardening, and doing stuff around the house, and is the master renovator behind all this! She has spent thousands (literally) of hours renovating the cottage on her own with a lot of love and continues to do so daily. Any ideas, suggestions, questions: let us know, we’d love to make your stay even more special!
NOTE: we charge modest cleaning fees, but properly cleaning after your visit takes ~90min, and sometimes we’ll have a cleaning service do so when we can’t (over $100 at our own cost). So, please read and follow our house rules, in part made to avoid you extra fees. We hope you understand and thank you for your help!
YOUR SPACE: a century-old 2-story cottage entirely handmade in redwood by early owners, likely before the 50’s, with its private patio/mini-garden and balcony boasting gorgeous views. It is comfortable for up to 4 guests (queen bed upstairs, 2x pull-out loveseats downstairs). We recently met one of its tenants from the 70’s, who said it used to be the highlight of Panoramic, nicknamed the “mountain tower” and “milk carton”! We’ll soon hang pictures of what it looked like, it’s incredible to see how this quirky building has lived through decades.
YOUR EXPERIENCE Enter your space up a few steps and under a magnificent redwood tree, looking over a wonderful, just renovated private patio, adjoined by a tiny wildflower garden, to then walk into the house’s unique and bright living room with 2 single pullout sofas (twin size) that are fantastic birdwatching and reading nooks. Then proceed to a modern, brand-new kitchen to gather around a nice meal, or refresh in the shabby chic bathroom (large shower stall with bench - no tub, sorry!). Finally, go up the creaky wooden staircase to the light-filled loft, to rest on a wonderfully comfortable canopy queen bed under the cathedral ceiling; watch your favorite Netflix show, simply stare out the windows to the ocean (or the fog!), or chill on the private balcony to watch nature.
AMENITIES 1. Fully equipped kitchen, including coffee (French press), teas/infusions, kettle, electric cooktop, microwave, toaster, mini-oven, full-size fridge, plenty dishes, serveware and drinkware 2. Small propane BBQ and firepit with seating for 4 on the patio (no wood fires allowed) 3. A bench and table for 2 on the upper balcony to take in the gorgeous views while sipping your morning cup 4. All linens are provided 5. Flexible check-in/out can sometimes be arranged, ask ahead. 6. EV charging on premises 7. Possible e-bike rental 8. Pop-up crib or high-chair on request 9. Unless you are going for a hike or bike ride (local maps and guides available for you to plan those - do not take them with you!), we have a mini-library and a basket full of board/card games, pencils and paper for your entertainment. The upstairs TV has an AppleTV device to connect your own Apple, Amazon Video, Netflix and other streaming accounts.
Any other queries welcome, we’ll do our best to cater to your needs!
We provide basic pantry items and food/snacks for your convenience (salt, pepper, oil, vinegar, herbs/spices, oatmeal, rice, sugar, ramen and pasta cups, cereal bars, canned soup). You will also find backup toiletries, first aid kit, sunscreen, ear plugs, eye masks etc. Those are for you to use freely during your stay, if you’ve forgotten or just run out. Please be responsible and considerate, don’t take it all home :)
LOCATION 1. 10-12’ from downtown Mill Valley, up a steep winding road; 20’ from Golden Gate Bridge 2. Weather can be unusual to some (see below): golden rule is to dress with layers 3. Many shops, restaurants, supermarkets, and entertainment in town and around (Mill Valley, Sausalito, Corte Madera and San Rafael), within 10-20min by car. Most restaurants’ kitchens do close at 8:30-9pm 4. The century-old Mountain Home Inn’s restaurant and its gorgeous bay views is just 5min walk away! 5. Supermarkets (Good Earth, Whole Foods, Safeway) usually deliver; UberEats and DoorDash also (order BEFORE 8pm) 6. We particularly love Mill Valley old town’s numerous and super cute shops: check out the Depot cafe-bookstore in the old gravity car train depot, Playa, Gravity Tavern, Le Marais bakery, Watershed at the former Lumber Yard, Stefano’s solar powered pizza, Hook Fish Co., Super Duper burgers or Bob’s Donuts!
ANIMALS, WILDLIFE 1. We have cats in the main house, but they do not go out. Linen from the cottage is washed separately, but we can occasionally carry a few cat hairs with us when cleaning the place for you. Some dog/cat hair might linger from previous guests, despite our careful cleaning. Apologies for any inconvenience. There is a small supply of antihistamines in the bathroom if needed 2. If you have pet(s): NO PETS ALLOWED ON FURNITURE (extra charge for fur removal). The private patio is not an animal relief area (bag it!), and please leash your dog outside, to avoid issues with local dogs, or any wild animal attack 3. The cottage is in nature: this means critters of all sorts abound. We do try and manage any annoying or harmful insects (flies, wasps, spiders, mosquitoes) and rodents by using eco-friendly and humane treatment. But you may still see/hear some. You will likely see/hear a wide variety of birds like gray doves and hummingbirds, but also loud crows, hawks, owls, and possibly encounter bucks and deer (be careful on the road!), lizards, squirrels, foxes, raccoons, coyotes and even bobcats. You might even hear coyotes howling at the moon at night! Most aren’t a danger to you, just observe quietly from a distance without bothering them. 4. We feed birds and encourage birds/insects to go about to promote pollination. This is very important for nature! Please do not harm the birds, butterflies, bees
PARKING: we reserve 1 spot for our guests (immediately to the left of the black arch). If you need more or your vehicle is very large, please inform us ahead.
STRICT HOUSE RULES: we strive to make your stay as enjoyable and easy as possible; in return we ask you to please respect our rules. No one really loves rules, but they are needed to make things as safe and enjoyable as possible for everyone: you, us, our neighbors, and the next guests after you. Non-observation of any of the rules may force us to charge you extra fees and/or report you to VRBO.
In essence (detailed explanations in our house guide):
1. Be respectful of our property and neighbors, especially when using the driveway, walking by and parking. 2. ABSOLUTELY NO parties/events; NO unregistered guests; NO shoes inside; NO illegal substances on the premises; NO re-arranging of furniture 3. NO SMOKING of any kind, anywhere: we are in a very fire prone area, none of us want the cottage to burn, or a fire to spread to our beautiful nature. For any smoking needs, please walk up 30 yards to either of the little benches facing west / the ocean; take any waste with you and dispose safely 4. Keep noises levels reasonable; respect the noise curfew (10:30pm) 5. Trash sorting: dispose of trash in provided bins and PLEASE SORT OUT compostable / recyclable items per instructions in the kitchen. We risk having garbage collection suspended otherwise, so not sorting out your trash will force us to go through and re-sort it (not enjoyable), with an extra $50 charge. 7. Do your dishes before check-out (please use dish soap and effectively remove all traces) 8. Turn off all lights, heaters, AC, TV, stove, music etc. when leaving
THANK YOU A MILLION TIMES FOR RESPECTING OUR RULES!
WEATHER - It is California. BUT Northern, and the Bay Area! Meaning weather is consistent year-round, averaging 45-60° during winter, and 55-75° in summer, mostly with sun, but we do get rain, storms and FOG - Rainy months are December-February, best summer months August-October - May-October sees a lot of daily fog that provides water to our beautiful area, but it is INTENSE. It comes from the Pacific, spills over the mountain into the Bay, and makes pockets. Sometimes it clears up by sunrise, sometimes it lasts through noon. We may have some here and nothing down the road, or reverse. There is no way to anticipate, so be prepared and prudent on the road - As soon the sun is gone (clouds, fog, trees or at dusk) you will usually need a light jacket (or a coat in winter). It can be surprisingly cold quickly due to winds, so we recommend to always pack a light jacket! - In August-September we can get a few days of very hot weather (over 80-85°). Usually it cools down enough at night; an AC unit is available on both floors, if still too warm. But please use it sparingly, trying to be respectful of nature.
NOISE: 1. The cottage is nestled in nature and completely quiet at night, but we are right off the one single road up the mountain, so you may hear some traffic during daytime. 2. We have very few neighbors, who do like their quiet - so do we! Please be respectful and limit noise (voices, music). 3. While the upstairs bedroom is physically separated from downstairs, there is no actual door (only a curtain). Privacy disclaimer :)
El anfitrión exige que realices lo siguiente antes del check-out:
Quitar las sábanas usadas y juntar las toallas usadas
Quitar los artículos personales y quitar las sobras de comida y bebida
Apagar las luces y cerrar las puertas
Si no sigues todas estas instrucciones, podrías recibir una opinión negativa por parte del anfitrión.
Información importante
Información importante
Número de registro de propiedad: Marin County business license 082332
No. de propiedad: 3617086vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios y botiquín de primeros auxilios
Información de la zona
Mill Valley
Esta casa de campo se encuentra en la montaña y junto al mar, en Mill Valley. Monumento nacional de Muir Woods y Puente Golden Gate son lugares emblemáticos, y la belleza natural de la zona puede apreciarse en Parque Presidio of San Francisco y Parque Golden Gate. También vale la pena conocer Auditorio Cívico Bill Graham y Museo infantil Bay Area Discovery Museum. En la zona, puedes practicar actividades como kayaks y surf o bodyboard, o disfrutar del aire libre mientras haces ciclismo y ciclismo de montaña.
Parque estatal Mount Tamalpais - A 1 min a pie - 0.1 km
Monumento nacional de Muir Woods - A 7 min en auto - 4.6 km
Puente Golden Gate - A 19 min en auto - 19.2 km
Parque Golden Gate - A 29 min en auto - 27.7 km
Centro comercial y turístico Pier 39 - A 34 min en auto - 31.3 km
Medios de transporte
Estación de tren San Francisco - 28 min en auto
Aeropuerto Internacional de San Francisco (SFO) - 64 min en auto
Restaurantes
Equator Coffees - A 8 min en auto
Mixt - A 10 min en auto
Super Duper Burgers - A 9 min en auto
Equator Coffees - A 18 min en auto
Sol Food - A 9 min en auto
Preguntas frecuentes
¿Quaint cottage with nature, redwoods, Pacific ocean & bay view acepta mascotas?
Sí, las mascotas pueden quedarse en esta propiedad (límite de 1).
¿Cuánto cuesta hospedarse en Quaint cottage with nature, redwoods, Pacific ocean & bay view?
Al 10 oct. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Quaint cottage with nature, redwoods, Pacific ocean & bay view el 3 feb. 2027 serán a partir de $6,353 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿Cuánto cuesta el estacionamiento en Quaint cottage with nature, redwoods, Pacific ocean & bay view?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en Quaint cottage with nature, redwoods, Pacific ocean & bay view?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en Quaint cottage with nature, redwoods, Pacific ocean & bay view?
El check-out es a las 12:00.
¿Dónde se encuentra Quaint cottage with nature, redwoods, Pacific ocean & bay view?
Junto al mar, esta casa de campo se encuentra a pocos pasos de Parque estatal Mount Tamalpais y a 3.1 km de Monumento nacional de Muir Woods. Sweetwater Music Hall y Zona recreativa nacional Golden Gate también se encuentran a 5 km (3 mi).
Opiniones
9.6
Excepcional
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 17 de 19 opiniones
10 - Excelente
17
Puntuación de 8, es decir, Bueno. Basada en 1 de 19 opiniones
8 - Bueno
1
Puntuación de 6, es decir, Aceptable. Basada en 0 de 19 opiniones
6 - Aceptable
0
Puntuación de 4, es decir, Malo. Basada en 0 de 19 opiniones
4 - Malo
0
Puntuación de 2, es decir, Terrible. Basada en 1 de 19 opiniones
2 - Terrible
1
9.6/10
Limpieza
9.6/10
Check-in
9.8/10
Comunicación
9.8/10
Ubicación
9.6/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Bryce L.
25 oct. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Such a cute and lovely spot, right at the start of some incredible trails into the forest.
Se hospedó 1 noche en octubre de 2025
Opinión verificada
10/10 Excelente
Amie F.
12 nov. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great cozy getaway
Beautiful place in a stunning location! They have everything you need for a perfect getaway.
Se hospedó 2 noches en noviembre de 2024
Opinión verificada
10/10 Excelente
Marty L.
9 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Redwood Forest cottage
Great access to Muir Woods
Se hospedó 2 noches en julio de 2024
Opinión verificada
10/10 Excelente
mark a.
30 jun. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful amd relaxing
A lovely spot in a stellar environment. Kind and helpful hosts. Easy access to hiking and the Bay.
Se hospedó 2 noches en junio de 2024
Opinión verificada
10/10 Excelente
Michele P.
4 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Perfect cabin in a great location
We stayed her just 1 night but would have loved to stay longer. The cabin is beautifully decorated and it has everything you need! Its very quiet and peaceful with lots of outdoor spaces to telax and enjoy the views. I hoghly recommend this cabin!
Se hospedó 1 noche en julio de 2024
Opinión verificada
10/10 Excelente
Elke M.
12 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Fabulous cottage stay
Loved the location at the top of the ridge with views to the ocean and Bay all around the neighborhood. Two of the trails to Muir Woods start across the street so it was a perfect spot for our vacation. The cottage was lovingly set up and full of thoughtful amenities and snacks.
Se hospedó 2 noches en abril de 2024
Opinión verificada
10/10 Excelente
Juan S M.
26 nov. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great getaway
This was a lovely little cottage with a great view. It is very well located and with a thoughtful host. She has great attention to detail and we loved how clean everything was. She also treated us with home-made cupcakes on Thanksgiving Day (when we stayed)! Would definitely recommend and stay here again.
Se hospedó 2 noches en noviembre de 2023
Opinión verificada
10/10 Excelente
Philipp B.
2 oct. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
A lovely cottage in a perfect location
We had an amazing one-night stay during our visit of Mill Valley. The cottage was perfectly located to overnight between visiting Muir Woods and Mount Tam. The cottage was super clean and well equipped. Communication with Caroline was superb and she provided us with many great tips of how to get the most of our visit to the area. Would definetly stay here again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de VrboOwner, el 4 oct. 2023
Thank you Philipp for the very kind words! We are truly happy that you enjoyed your stay with us. You and your family are welcome back anytime!
Opinión verificada
10/10 Excelente
Lauren C.
7 ago. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great stay at wonderful cottage
My husband and I really enjoyed our stay at the cottage! We loved that it was so close to a trail. It's close to the Mill Valley, a really cool little shopping area. We appreciated all the extra touches on the cottage, like a pretty garden out front and providing staples. A++, highly recommend!
Se hospedó 2 noches en agosto de 2024
Opinión verificada
10/10 Excelente
Isabelle D.
12 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Super cute cottage. Nice amenities.
Very cute place without being too much. Tons of snacks and water. Nice bathroom. Great view of the sun in the trees in the morning.
Se hospedó 1 noche en mayo de 2024
Opinión verificada
10/10 Excelente
Yuan D.
13 sep. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
A very small cottage with a big personality
The cottage is relative small for 2 people but filled with details which amazed us how a little place could bring so much joy to overnight visitors. The place is very clean decorated with visitors in mind. It is surrounded with beautiful views, located by trails, a few miles drive from Good Earth market. We had a blast.
Se hospedó 2 noches en septiembre de 2024
Respuesta de VrboOwner, el 16 sep. 2024
Thank you so much for your very nice review, we love that you enjoyed our tiny home so much! We strive to make it perfect, you review means the world to us. Welcome back anytime!
Opinión verificada
10/10 Excelente
Jennifer L.
7 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Weekend Away
We live in Marin, but wanted a weekend at the beach. The cottage provided just what we were looking for.....close proximity to the beach, beautiful views, quiet, and sparkling clean. The host had plenty of treats available in the cottage for our pleasure, which was an added surprise. We met the owners of the property and both were delightful. Would definitely recommend!
Se hospedó 1 noche en abril de 2024
Opinión verificada
10/10 Excelente
Rebecca M.
6 oct. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Close to hiking trails and great communication!
Our host was warm and had very thorough communication. She offered many great suggestions and the cottage was thoughtfully stocked with snacks and tiny touches that would come in handy in a pinch! It was unseasonably hot when we stayed, but a few cold sparking waters in the fridge were absolute life-savers!! Thank you again!
Se hospedó 2 noches en octubre de 2024
Opinión verificada
10/10 Excelente
kerry g.
12 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great getaway from the city
In 15+ years of staying in VRBOs et al, I have never stayed somewhere so thoughtfully appointed. Caroline has thought of every need you might have. The furnishings are cute and geared towards living out of a suitcase. Super nice bedding (100% cotton sheets! A rare find in a VRBO) The cottage is a perfect size for a cozy couple, though it might be a bit tight for a really long stay or a group of people. The location is great for getting out for a hike or bike ride, and Mill Valley is a nice little community. I’d definitely return!
Se hospedó 2 noches en julio de 2024
Respuesta de VrboOwner, el 19 jul. 2024
Dear Kerry, it was our pleasure having you here. We are so glad you enjoyed our cottage, and efforts to make it as enjoyable as possible, so much. You are very welcome to come back anytime you’d like!
Opinión verificada
10/10 Excelente
Jean W.
19 sep. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Quiet paradise
What a lovely little property. This property sits along the Panoramic Highway. We arrived and were able to get into the property very easily, Caroline had provided perfect directions. The cottage was stocked with everything that we needed, which was so helpful since my luggage was delayed for 2 days - at least I had a toothbrush thanks to Caroline. The cottage was stocked with snacks and drinks and Caroline provided great recommendations on attractions. Mill Valley was a lovely community and we enjoyed roaming the shops. Muir Woods was so close and we enjoyed hiking their trails. Will definitely stay again should we be in the San Francisco area.
Se hospedó 2 noches en septiembre de 2024
Opinión verificada
10/10 Excelente
Elizabeth L.
16 oct. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
This cottage was magical. It was exactly what we needed to relax and unwind. I loved that the TV was on a retracting bracket- we didn't even feel tempted to turn it on (out of sight, out of mind). I think what I loved the most was how well-prepared the home was, and how this made my stay so much more enjoyable and comfortable. Anything I needed, was there. The kitchen was really, really well stocked with all the little things you might want- oil, sugar, ketchup. I needed a floss pick- in the bathroom drawer. There was an easy to use bluetooth speaker. There were slippers, blankets, hot chocolate mix.I saw hummingbirds in the morning and heard coyotes at night. It was only 25 minutes drive to Bolinas- we went on a great hike.10/10 getaway!
Se hospedó 1 noche en octubre de 2025
Opinión verificada
10/10 Excelente
lindsey p.
29 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Blessed Birthday Getaway!
Our family of four and puppy enjoyed a lovely birthday weekend getaway at the cottage of Northern California’s Panoramic hwy. WOW!
The place was just perfect. Inspiring really. They do so much so well with a small space. Master bedroom upstairs was just spectacular with all the delicious lighting and adornments. Porch off the room tucked under a lovely young redwood.
Downstairs the entry way/living room had two twin pullout beds directly across from one another. When both were open, the main (and only) door to the back porch was blocked. But we made it work with just lifting the bottom of one bed to exit. Nice.
Kitchen and bathroom just PERFECT! Everything we needed and MORE! Thank you.
Going from Stinson beach all day to Mill Valley for breakfast was outstanding. Can’t wait to go back!
Se hospedó 2 noches en julio de 2024
Opinión verificada
2/10 Terrible
Lorna T.
18 jul. 2024
No le gustó: Limpieza, check-in, veracidad del anuncio
Renter Beware
This property is unfinished. The tiny home does not look like the pictures posted by the owner. The walkway to the back door (the only entrance) was uneven with loose flagstones on the step. The back steps to the entry were difficult to negotiate and the door opened out on to the narrow steps and covered part of the handrail. The stairs to the second story were steep with a window on the landing. If you slipped and fell it could possibly put you through the window. This property is not ready for renting. We left after less than an hour and did not stay for the two nights we reserved and paid for.
Se hospedó 2 noches en julio de 2024
Respuesta de VrboOwner, el 4 sep. 2024
Dear Lorna, firstly, I am saddened that you felt compelled to leave such a hurtful and angered review, especially as you neither informed me about the things brought up in your review, when you were here, but also never confirmed you were definitely leaving, leaving us in limbo. We are 2 individuals opening their own home to strangers, and we are deeply saddened both by the actual review, your claims and by the lack of honesty/communication on your end, as well as for any guest disappointment.
Your 2 nights were booked, and I had no notice, or possibility to reopen the cottage for another booking because you were precisely booked. When you came to my door, you mentioned you may have to leave, and mentioned 3 items that were different from what you indicated in your review. I immediately went to the cottage with you to find solutions to the “problems” you were then raising, and tried very hard and very politely to help.
You mentioned “there was no water in the bathroom sink” and couldn’t find the trash: I showed you how to operate the bathroom sink’s faucet, since indeed you weren’t able to do so; and pointed you to the trash under the kitchen sink, which you hadn’t seen.
You also mentioned that due to recent heart surgery, your elderly husband wasn’t able to go up the stairs to the bedroom.
The staircase is very clearly mentioned and depicted in several photos on the ad for the cottage (which you necessarily saw when booking). Yet, I still offered your husband (and you) to sleep on either of the downstairs beds - which would also incur additional work/cost for us with using extra linen and more cleaning than paid for.
You and your husband said that you were going to discuss it and let me know.
But you never did, just like I never was told you were leaving. I don’t make a habit of intruding into my guests’ private space, therefore I didn’t go and check on the cottage until your check-out morning to see you were gone - and to clean again as food debris were on the floor, and blood stain on the bathroom floor.
As to your new “problems” raised in your review: I have to respectfully disagree that the cottage isn’t per pictures. We’ve had well over 70 different guest bookings in 12 months on VRBO and its competing platform: with NO such feedback, and only glowing reviews on both. So I would be VERY interested to hear in what way you think the cottage isn’t per pictures, as there are plenty very recent pictures of it.
The access to the entrance door from your parking spot is less than 30ft, with one step down, and 2 steps up, and is immediately under a giant sequoia tree (redwood), which makes for most of the character of the surroundings - all of this being indicated in the ad. While there is one loose flagstone due to the enormous tree roots pushing those constantly (and the flagstone being difficult to reset with the tree roots underneath), the description of the access is clearly described in the ad as well as showed on pictures, whereby we do state that the outside access still does need renovation. This specific problem is a constant work-in-progress due to the living nature of the tree, and there is only so much we can do.
The handrail you mention as being hidden by the door, is not that of the access to the door, but the handrail to access the cottage’s private patio, 4 steps down from there. Therefore, I struggle to understand how access to that handrail is in any way related to accessing the cottage entrance. Please let me know what the struggle was so that we can address.
Lastly, the inside window you mention on the intermediate staircase landing is showed on THREE pictures of the ad, and should thus neither be a surprise for any guest, nor a danger as it has been here for at least 55 years, without anyone “falling through” as the window is still original.
As for the steepness of the staircase, I am sorry but I do not believe it fair to give us a 1 star rating for it when, in fact, you mentioned it was because your husband had just had had heart surgery that he wasn’t able to go up then. This is a very old staircase, built to very old standards. There is structurally no possibility to replace it by anything else.
Worth of note, none of our past 100+ guests, whether kids or elderly, have expressed any difficulty with it. I am sorry your husband did, but again, I did offer you both to stay on the downstairs beds instead of upstairs.
I can understand you are disgruntled, and I don’t want any of my guests to be less than fully satisfied, because this is truly something that hurts me as a host putting so much time and effort into it. However, it appears that even finding solutions with you in person when you mentioned those difficulties (and those only) would sadly not have made any difference to you.
I can only strongly suggest you make sure that you only book easily accessible facilities going forward, to make sure you do not have the same disappointment in the future. As for us and our cottage, we will be sure to reinforce that it may present difficulties for persons with limited mobility.
I am of course more than happy to discuss anything further with you, should you wish so.
Opinión verificada
8/10 Buena
Richard S.
26 nov. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio