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6/10 Aceptable
Mary P.
20 oct. 2024
Bring oven mitts, expect poor communication
Overall, the place is nice with comfy beds and a lovely view of the lake out your back window. But we faced issue after issue with lack of amenities and unhelpful management, that ultimately warranted the lower rating.
Only 3 days before our trip were we informed on ongoing construction which would result in possible parking issues, noise, and our water being shut off. We arrived at 4pm on the dot and were turned away by the cleaning crew, despite Vacasa telling us they would inform us of cleaning delays.
We cooked dinner and when it was time to take it out of the oven, there were no oven mitts to be found. I texted Vacasa and they said that was something they don’t provide. So apparently they’d prefer we burn our hands? Then I asked where the salt, pepper, and oil were located as their listing on a different booking site said those would be provided. Vacasa replied and said that was an error and it shouldn’t say that.
It’s strange that a place would provide a kitchen filled with all sorts of random things like a rice cooker, electric knife, nice pots (no insulated handles though so you’ll get burned), shampoo, conditioner, and body wash in the bathrooms, but couldn’t be bothered with such basic and inexpensive amenities.
Oh and the screen door that was supposedly fixed was actually just sitting on the back porch. We informed Vacasa and they tried to fix it but failed. The gentleman said someone else had claimed to already fixed it, so their miscommunications were responsible.
