6/10 Aceptable
Donna R.
2 dic. 2024
Le gustó: Limpieza, check-in, ubicación
No le gustó: Comunicación
Needs work/management negligent
This house definitely has its pros- location, beachfront with beautiful views and decks, bedrooms with tv,s, ample kitchen is well stocked, clean, beach toys, chairs, grill (looks terrible but does work), dog friendly, and came with linen package...
However, it came with considerably more cons- messaged management company immediately about the the upstairs deck NOT having a door handle so i was locked on the deck, looked as if it had been missing for a long time (thank goodness my mom had stayed inside and let me back in). Management returned a call 22 hrs later and said they would have someone out there the next morning. No call and no worker on Monday. I called back on Monday afternoon and they said they would call me back as soon as they spoke with handyman and no return call or handyman. I did ask that it be fixed before Tuesday at five because I had family coming over but still received no call back.
More cons - floor at that door is truly falling in as well as bedroom under that door has mold on the ceiling. When I told management company during initial call about the door her reply was "they knew about floor buckling but it wasn't that bad"! Trust me it is that bad. The handrail at top of outside main house staircase isn't connected to the house wall so be careful.
If this was my house I would be outraged at these issues not being caught before customers but customers having to tell management company about huge problems and them not jumping on asap.
Donna R.
Se hospedó 7 noches en noviembre de 2024
