8/10 Buena
Jonya C.
22 ene. 2025
Le gustó: Limpieza, check-in, ubicación
Manor was a Hit, the Troubles were a Minor Blip
For the most part we loved our stay. The manor is in a great location, it's clean and well cared for.A slight frustration for us was there were some discrepancies between amenities listed and amenities available (ie. A dishwasher and Spa/Whirlpool).My real concern was communicating with the property manager. Multiple times before arrival I had confirmed my contact information. Day of we arrive and I'm still waiting for the code to get in. I end up calling the contact number and find out she had sent the information to the wrong phone number. We ended up getting one number that opened all rooms when I specifically asked for interior rooms to have separate entry numbers. My final issue with communicating with her was that I alerted her to a very broken railing on the entry stairway. She offered to send maintenance and we were asking when that could happen, as we're on vacation and not trying to stay in all day, then I never heard from her again. I did not continue to waste my time following up, but the railing was a major concern because it was a dangerous stairway leading to the main living space so everyone using it had to be pointed to not use the railing or use the other side. An ugly blemish on an otherwise beautiful experience.
Jonya C.
Se hospedó 3 noches en enero de 2025
