4/10 Mala
Ashley C.
31 dic. 2024
Le gustó: Ubicación
No le gustó: Comunicación y veracidad del anuncio
False Listing and Rude Management
Decor and location were nice, BUT that was it sadly. We booked it for the main reason of it having a heated pool (in cover photo and mentioned multiple places in listing) and being ground level (listing stated). We came in Dec and had multiple kids and our oldest is handicapped and wheelchair bound. Spoke to Robert two days before and he asked who was coming so we confirmed which means he was aware of kids and accessibility needs. We got there and the pool was closed. It was half empty and getting work done so not something the manager would be “unaware of.” Also the ground level was inaccurate as its two story with bedrooms upstairs. I messaged Robert and he was rude and uncaring. He replied at 7p and told us the pool being closed wasn’t his issue and that our son could just sleep on the fold out sofa and if that didn’t work then we could pack up (our 4 kids and dog after a 3 hr drive there) and leave immediately for a refund. He didn’t reply to any of my messages after that. Many things were broken like the toilet not flushing and two of the three toilets were covered in mold. The white towels were dingy and stained. This was our vacation that we booked with our hard earned money and we shouldn’t have had to be uncomfortable due to a false description. We didn’t want to ruin the stay for our kids so we made the best of it. But we definitely wont be coming back to this place and highly recommend no one else does.
Ashley C.
Se hospedó 2 noches en diciembre de 2024
