Outpost: Vine Street 2 - Close to Snow King!

Hi Christopher, Thank you for taking the time to provide us with this feedback from your recent stay at Vine Street 2! We are so happy to hear that you enjoyed your overall stay, and specifically the location of the property, with close proximity to Snow King Mountain and Town Square. We are also thrilled to hear that the property was up to our heightened cleaning standards and that you found the layout functional. We are, however, very sorry to hear that you found Vine Street 2 to be worn. We will certainly communicate this feedback to the homeowner with the hope that they will consider future improvements. We are happy to report that a recent steam clean was performed to help freshen the carpeted areas, and we will be installing new screen doors this upcoming fall season. Despite these improvements not being completed prior to your stay, we are glad to hear that you enjoyed your time on vacation. We would absolutely love the opportunity to host you for a completely seamless stay, should you ever return to the area in the future. Best, The Outpost Crew

Hi TJ, Thank you for taking the time to review your recent stay. We’re glad to hear that the home was a good fit for your stay and that the location was a highlight, but we’re very sorry for the issue you encountered upon check-in. This was a clear miss on the part of our housekeeping and inspections team, and we sincerely apologize for the inconvenience and frustration it caused. Your feedback has been shared with them directly. Had we known about the issue during your stay, we would have been more than happy to send someone back right away to address it for you. We regret that we didn’t have the opportunity to make things right in the moment, and that it impacted your overall stay. We appreciate your feedback, as it helps us improve both our communication and the guest experience. We hope that despite these concerns, you were still able to enjoy your time in Jackson, and we would love the opportunity to host you again in the future. All the best, The Outpost Team

Hi Teresa, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations. We’re very sorry for the disruption caused by the Vine Street road construction during your arrival. While this Town of Jackson project was noted in the listing, we understand the extent of the work was unexpected and made accessing the home difficult. A lock has since been installed on the back door, and our arrival instructions have been updated to direct guests to park behind the home and enter through the rear while construction continues. We also apologize that several aspects of the home did not meet our usual cleanliness standards. A deep clean and steam cleaning were scheduled following your feedback. Our team has also straightened the living room rug and replenished the kitchen inventory. As noted in the listing, the home does not offer air conditioning, and we're sorry it was not as comfortable as you had hoped. We will keep your feedback in mind as we explore future cooling options. We hope the compensation provided helps demonstrate how sorry we are for the inconveniences you experienced. We appreciate your feedback and the opportunity to continue improving our homes and the overall guest experience. All the best, The Outpost Crew

Hi Victoria, Thank you for taking the time to review your recent stay at Vine Street 2. We hope you enjoyed your time in Jackson, and we sincerely apologize for the miscommunication and the inconvenience caused by the refrigerator issue during your stay. We have reviewed all communication with our teams regarding this issue so that we can be more streamlined in the future should a similar situation occur. We truly appreciate you allowing our team access to deliver a mini fridge, and we’re happy to report that the refrigerator has since been repaired with no further issues reported. Additionally, we apologize for the concerns caused by the living room rug. We are actively looking into a permanent solution to ensure it does not create any issues for future guests. We’re glad to hear that, despite these challenges, you still enjoyed your time in Jackson. Your feedback is invaluable in helping us improve, and if you ever return to the area, we’d love the opportunity to host you for a seamless stay! All the best, The Outpost Crew