0/10 – One of the worst rental experiences we’ve had.Before we arrived, the host asked us to buy paper towels and toilet paper because they were running low, promising reimbursement. We were happy to help.After checking in, I did my usual walkthrough. We don’t expect perfection—I’m from the Dominican Republic, and my wife grew up in the country, so we’re used to rustic cabins and the occasional bug. What we do expect is a property that has been properly cleaned.We first found hair in the shower. Then my wife couldn’t open the sliding door to the hot tub because the track was filled with dead bugs. In the bedroom, there was hair on top of the blanket and more underneath, along with what appeared to be dirt or bugs. The pillows also had hair, and one had a large stain that looked concerning.I contacted the host expecting a simple solution, like fresh bedding. Instead, she became defensive, said her cleaner had videos proving everything was clean, and demanded photos, which we provided. Rather than apologizing or offering to fix the issue, she dismissed our concerns as “normal wear and tear for a cabin” and then told us to leave.The cleanliness issues were disappointing, but the host’s response made the experience far worse. Instead of addressing legitimate concerns, she argued with us and refused to work toward a solution. I cannot recommend this property. If cleanliness and professional customer service matter to you, I would stay elsewhere.