Overall, we were very pleased with the property. However, check-in process was not as smooth as should have been. ID verification was requested the day before departure and was completed online and approved. On the day of arrival, we received a message that the ID verification had failed and the same info was requested again. Since we were driving, this became a difficult process. It also did not help that we were dealing with a Chatbot and could not connect to a real person. All this delayed our arrival at the property. Check-in code was finally received about 30 minutes after our scheduled check-in. All of this could have been resolved quicker if we could have spoken to a real person. The second day of the rental the garbage disposal did not function as it should and clogged the kitchen sink. We were not able to unclog so contacted the Chatbot, which was very helpful and did resolve the problem by having owner send a plumber 1st thing the next morning.On the third night the fire alarm went off and the building had to be evacuated at 3am. Fortunately it was a false alarm. However, according to the security guard, this is a reoccurring problem with the alarm system.Rest of the stay was uneventful and very enjoyable. We were disappointed that the lazy river was unusable for the kids and had been that way for a few weeks. Would have been nice to know. Also, the Chatbot told us to bring our own tubes, which we were told at the property we could not use.