Beautiful Lodging at Mount Snow with Hot Tub on Deck

Thank you for appreciating our cabin Nik. You are welcome to come back. The area is amazing during summer and fall as well!

Thank you for the 5 star review Tsheten. We are glad that you experienced the Club House with the indoor pool. There is an outdoor pool as well, so please come back in the Summer to enjoy the outdoor activities in the area. You won't regret it!!!

We have security cameras, as described on our listing. The camera on the back of the house is far off and only records high pitch noise or loud motions such as water splash. This guest left his kids unattended in the hot tub and they screamed and jumped in it, producing loud noise from the screams and motion noise from the splashing. That's why the security camera recorded. The kids also had a snow fight while in the hot tub which means that debris mixed with the snow ended up in the water and could have clogged the filtration system. Our association has quite hours after 8:30 p.m. but the noise was so loud that a neighbor was disturbed and called to warn us. We could have faced a $500 fine if he had notified our association. Not only the rules for the hot tub use were broken, but also the rules for quite hours. If it weren't for the security camera, this could have cost us more than $10K in damages. All this is documented with VRBO and VRBO can confirm it. Some times, instead of owning up to their own faults, people attack others and create false accusations. (Unnerving)

We are very surprised to read the ridiculous complaints from Lisanne. It appears that she and her group are a high maintenance and ungrateful people. 1. Towels - most hosts charge for providing linens and towels. We provide them free of charge and have 1 towel per guest. For being free of charge, that is all we do. THIS IS STATED ON OUR LISTING (by requesting to book, guests agree to accept what we provide) 2. The dryer - it had problems before, but what these guests experienced was a new issue that the cleaners discovered immediately before Lissane's arrival and we had no time to act. Had they used the public laundromat, we would have payed for it. The issue is resolved now. 3. The Hot Tub - we are not responsible for the guests' expectations for the size of the tub. We do not claim it to be large or small on our listing and these guests never asked for the specific size. Therefore they should have not been surprised by the actual size. 4. Freezer - we do keep food there as we use the property as well. But we provide a smaller freezer in the basement for guests to use if need it. This is stated in our guidelines which Lisanne complained about. We allowed this group to bring 3 dogs, something that most hosts will not allow. One of our rules for dogs is to be kept off furniture. We were unpleasantly surprised to find dog hair all over the couches and the one in the basement has a cloth cover and it was extremely hard to get the hair off. The cover needed to be washed. Despite of that, we still gave Lizanne a good review since she had none and we did not want her first review to be negative. We also did not charge her damage deposit for the extra cleaning that had to be done because of the dog hair. As you can see, high maintenance and very ungrateful people. We've had groups of 15 people and NO ONE has ever complained that the house is too small (please refer to our reviews). Perhaps the 3 dogs in the same house made it a bit too tight for them. How much space do 6 people need??? After all, there are 2 living rooms and 5 bedrooms. (THIS IS ALSO STATED ON OUR LISTING and it is not our fault that these guests found it smaller than they would have liked it). As you can see, there is nothing that the guests experienced, that is worth complaining about. Either the listed issues are stated on our listing and the guests agreed to them by booking, or they are just derived by their high maintenance and ungrateful personalities.

We have wood fee. When this traveler took wood from wrong place I texted him. He denied.I said our security cameras reveal it, he said another guest did it. He hadn’t informed his group about our instructions. I didn’t text him about using the hot tub-we do not have such instructions. Our instructions are how to behave around it–take shower before use, place the cover on table, etc. He admitted that he hadn’t read the instructions for getting around. I asked how does he know what to do with the hot tub. I was not referring to the use of it, rather to above-stated elements. He said his group will read instructions next day after skiing. This confirmed that they were doing things not knowing instructions such as taking a shower before hot tub use, where to find extra blankets, etc. We don’t have cameras inside the house. He said he is coming with wife, daughter and her boyfriend; that is how I knew about the couples. He stated that he has 8 guests. Our security cameras showed10. I asked politely, how many people he brought. He said, as many as I stated. I confronted him about 10. He got angry started calling me names, threatened to write a nasty review-“it is 2020 and that is what people do.” The house can sleep 16, but it is a big deal if 10 stay since there is extra fee. I sent request to pay for the extra people-he denied it. I called Homeaway about the trouble-was advised to withhold money from security deposit. He complains that he couldn’t open a window. The right thing when you are too hot in winter is to lower temps not open window. Who does that? It is obvious that he doesn’t like to obey instructions and isn’t honest. I’ll show his texts-they reveal his outrageous personality. I suggest that potential travelers contact Homeaway regarding this. The conversations are recorded and they’ll confirm everything-I kept them updated from arrival until he left without paying his dues. Everything is documented with Homeaway. I’ll give access to my reviews from other vacation rental websites. All guests face the same instructions. Please note Nik’s review-group of 12 young men. He gave us 5 stars on house rules. 12men had no problem following instructions and left $60 tip. According to this traveler he has been renting around for 25 years. Why hasn’t he established a solid relationship with a landlord so he can return to their house? Perhaps he was doing the same to them-bringing more people, stealing wood, opening window while boosting heat, as he did to us.