2BR Steps to Metro, 20 Min to DC

Thank you for your feedback. We sincerely apologize for your experience. After investigating, we determined this was caused by a mix-up involving the building's maintenance team. A newly hired maintenance employee mistakenly entered the wrong apartment while responding to a resident maintenance request in the building. While unintentional, we understand how distressing this was and take full responsibility for your sense of security. As a result, we have made several important changes. We are replacing the keyed lock with a digital smart lock, and maintenance will only receive a unique temporary access code when there is an active maintenance ticket specifically for the unit. Guest door codes will also be unique for every reservation and automatically changed after each checkout, ensuring no codes are ever reused. We also took your cleanliness concerns seriously. Since your stay, we have changed our cleaning team and implemented more thorough cleaning and quality-control procedures to provide a consistently higher standard for every guest. We regret that your experience did not reflect the level of hospitality we strive to provide. Your feedback prompted these improvements, and we appreciate you bringing these issues to our attention.

Thank you for staying with us and for taking the time to share your feedback after your three-week stay. While we do use automation to provide quick responses before arrival, our team is always available 24/7 via the booking app, phone, and WhatsApp, and many of our reviews reflect that guests are able to reach us whenever needed. Regarding the kitchen sink, we apologize for the delay in completing the repair. A maintenance visit was arranged after the issue was reported, and coordinating building access unfortunately took longer than expected. We appreciate your patience while it was resolved. Thank you as well for the feedback on kitchen items. The apartment is stocked with standard cookware, but we have since added additional bowls, serving dishes, and cooking items to better support longer stays. We also appreciate the notes about the dining area lighting and key access. We are currently reviewing ways to improve these aspects for future guests. Cleanliness is very important to us, and the bathroom concern has been addressed with our cleaning team and inspection process. Thank you again for your feedback as we continue improving the guest experience.