Brand New 6 Bedroom Montauk Beach House

Thank you for your stay. We really appreciate you letting us know about the damage asap so we could address it in time for the next renter. That’s huge! And thank you for understanding and respecting the house rules. Have a great rest of your Summer!

To clarify, Our pool guy called us to report a huge rock was at the bottom of the pool when he was at the home servicing it during their stay for weekly cleaning. When we looked at our cameras to confirm how it got there we confirmed the guests teenage son threw it in. After making multiple attempts to contact the guest to discuss, we then reach out on our outdoor security cameras to make contact as it was imperative they not remove the rock without a professional coming to avoid damages. We informed her that we would need to come over immediately to confirm the brand new liner was not damaged and she became very combative and defensive. My sense was she was scared the liner may have been damaged and she would be responsible for that. Guest also tampered with mechanical equipment and raised the pool temp to 99 degrees which is why there was an additional propane bill for excessive heat use. Her misuse of hot tub also led to extra charges. The guest also dumped pounds of sand into our pool which also lent itself to extra cleaning charges. No idea why they did that, other than just negligence. This was obviously an unpleasant experience and I have never experienced such a combative and disrespectful guest in my home. Our listing is very clear that we have outdoor security cameras all around the exterior of the property. I suggested she leave the property if she did not feel comfortable. It was at that point that she changed her tone and became very cooperative.

Thank you so much for your stay, Ross.