Top-floor condo with floor-to-ceiling windows near Lily Pad Lake trail

Hi, Ryan! Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are very sorry for the inconvenience you have experienced during your stay with us, especially with the ski locker and broken blinds. Please know that we value our guests' feedback and experience. We will make certain that the necessary steps are taken to address this and make sure that this won't happen again. We have forwarded your message to our local property manager, as they will be the ones to address everything. We hope to have the opportunity to better impress you in the future!

Thank you so much for sharing your experience with us. We’re delighted to hear that you and your family enjoyed your stay, especially the beautiful views and convenient location. We truly appreciate your understanding regarding the difficulty accessing the clubhouse and the pool being down for maintenance. We are glad to know our local team was able to promptly provide a new amenity fob to help with access. Your patience means a lot to us as we work to keep everything in great shape for our guests. We hope to welcome you and your family back soon for an even better stay.

Hi Beth, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests. We hope to host you for another truly carefree and great vacation in the future!

Hi Michael, thank you for sharing your experience with us. We apologize for the inconvenience you have encountered during your stay. Your feedback is important to us, and we are committed to working with both our local staff and homeowner to make significant improvements to this home. We hope you'll give us a second chance to impress you.

Thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. Also, we sincerely apologize that the grill was not available for your use during your stay. It is always our goal for guests to be able to use all the amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We hope to have the opportunity to better impress you in the future.

Hi Holly. Thank you for your review and we apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We truly hope we can host you for a more comfortable stay in the future, thank you.

Thank you for taking the time to share your experience, Carolina. We are happy to hear you enjoyed the location. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We have forwarded your concern to our management team for consideration. We appreciate your feedback and the opportunity to improve this home for future reservations. We hope to host you again in the future.

We’re delighted to hear you enjoyed the amazing views, the comfort of the home, and the well-equipped kitchen, and we appreciate you noting the quick support from the maintenance team. Thank you as well for pointing out the outdated fitness/laundry instructions, hallway lighting, and hot tub concerns. One of the hot tubs is currently down for repairs, but all other shared amenities remain accessible. The hallway light is managed by the HOA, and we’ve already reached out to them to request replacement. We appreciate your feedback and the care you took during your stay. We hope to welcome you back for another great visit.