Relaxing Coastal Retreat with Garden and Water Views in Freeland

Emily, thank you for staying with us! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We hope to have the opportunity to host you again soon!

We’re so glad to hear that you and your brother found plenty of space to enjoy your time on Whidbey Island. It’s great that the basement bedroom and second bathroom were a pleasant surprise for you, and we appreciate you noting the accessibility features like the wheelchair ramp. We understand how important a reliable internet connection is, and we’re sorry to hear it didn’t meet your expectations during your stay. Your feedback about the potential warmth in the summer and the suggestion for a barbecue are both valuable, and we’ll certainly take them into consideration as we continue to enhance our guests' experiences. Thank you for sharing your thoughts, and we hope to welcome you back for another stay in the future!

Jan, thank you for sharing your experience, we're pleased you found our home well-appointed and overall, enjoyed your stay! That said, we apologize for any delay in accessing the home due to the code. Our local manager noted that they are in the process of using a key-only entry system. Additionally, the home was checked and an odor was not detected but there is a basement. We appreciate your feedback as we view it as an opportunity to improve and hope to host you again.

We sincerely apologize for any disconnect in the care you received when communicating with our team, and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience.

We apologize for the experience you had during your stay and appreciate your feedback. We are addressing the smoke odor, including carpet and upholstery cleaning as needed. We’re glad our team’s responsiveness met your expectations, and we’ll continue improving instructions for the thermostat and WiFi. Your comments are helpful, and we hope you’ll consider returning to see the improvements firsthand.

Hi Kenth, thank you for taking the time to review your stay with us, we are glad to hear that you love our home. We sincerely apologize for the issues you experienced during your time with us and for any disconnect in the care you received from our team. Please know we strive to provide every guest with a relaxing stay. We have forwarded your feedback to the local staff so they can work to improve the house for future guests, and we hope you'll give us a second chance to impress you!

Thank you for sharing feedback about your experience, Zoey! We're sorry to hear that you did not enjoy your stay as much as you could've due to the property view not meeting your expectations based off of what was displayed on the listing and that we were unable to locate your lost jewelry. We're so very sorry for any inconvenience this caused you during your time with us. Please know that we will follow up with the appropriate parties regarding your experience. We hope for another opportunity to impress you with a more enjoyable stay!