Salty Tides & Sunset Vibes

Thank you so much for sharing your feedback with us, Jill. We're delighted to hear that you enjoyed the convenient location and that the house was a good fit for your family. We're truly sorry to hear about the missing broom—that must have been frustrating during your stay. We appreciate you bringing this to our attention, and we’ll be sure to pass this along to our housekeeping team to prevent it from happening in the future. We're so glad your vacation was wonderful overall, and we hope to welcome you and your family back to a Vacasa home soon!

Thank you so much for being a returning guest and for sharing your honest feedback with us, Sheri! We're glad to hear you appreciate the quiet location and overall experience of the property: it means a lot to us to have you back. We're truly sorry to learn about the unresolved repairs and are especially concerned to hear about the slippery bathtub that caused a fall. Your safety and comfort are our top priorities, and we will be sure to escalate these maintenance issues right away so they can be addressed promptly. Regarding the low spot near the balcony door, we appreciate you letting us know it’s worsening; we’ll make sure the local team takes a closer look. Thank you again for your thoughtful input and for giving us the opportunity to improve. We apologize for the inconvenience and hope to have the opportunity to better impress you in the future!

Thank you so much for taking the time to share your detailed feedback. We glad to hear that you enjoyed the great location, comfortable beds, and stunning ocean view during your stay. We are truly sorry to learn about the issues you experienced with the cleanliness and maintenance of the home, especially the outside shower odor, trash bins, and the various maintenance concerns you mentioned. This is certainly not the standard we strive to uphold, and we apologize for any inconvenience this caused you. We will be sharing your comments with our local team and maintenance team to ensure these matters are addressed promptly and improvements are made. Your feedback is invaluable in helping us provide a better experience for our guests. We appreciate you choosing Vacasa and hope to have the opportunity to host you again with an even better experience.

Hi Rachael. Thank you for sharing such a detailed and honest review. We are so sorry to hear that your stay was such a disappointment, especially during what should have been a relaxing vacation. Dealing with roaches, unclean conditions, and ongoing odor issues is unacceptable, and no guest should have to experience that. It’s even more upsetting to hear that these were long-standing problems that should have been addressed before your arrival. It’s also very frustrating to hear that you reached out to Vacasa multiple times and received little to no response or resolution. When serious health and safety concerns are raised, such as mold, pest infestations, and unsanitary conditions. A quick and effective response is the minimum that should be expected. It’s incredibly disappointing that this did not happen in your case. Our local team has refunded you for the inconvenience you have encountered during your stay. Thank you again for being transparent about your experience. Feedback like yours is so important, and we hope it encourages immediate improvements to both the property and the way it’s managed. You deserved better, and we truly hope your next trip is a much more enjoyable one.