Newly Renovated And Furnished Oceanfront Condo

Aside from a hiccup getting the access code, how was the unit? The problem with this guest's check-in, and he knows this full well, is that I was sending check-in information to an email address that was evidently invalid. By the time I got in touch w/ this guest they already had access to the unit - crisis averted. I did NOT 'act as if they had done something wrong'. I did NOT make excuses or blame VRBO as I do NOT keep check-in info in VRBO. I did NOT refer to this guest as TENANT. As for the 'unbelievable inconvenience' I'm at a complete loss. The guest arrived without an access code but was able to enter the unit, I assume early because the cleaning crew was still there. As for resetting the door code, I have recourse to up to 20 door codes and it seems obvious that only our cleaning crew knows the access code that they provided to this guest. Frankly, in the 35 years I've owned the property I've not been concerned about ever locking the door and have never had the unit breached. And I've NEVER had a guest challenge the security of their access code. Frankly this guest has gone out of his way to put the worst possible spin on a minor issue. I used the same process I've used w/ every other guest to convey check-in info including access codes. For whatever reason, his email address didn't work and I was not alerted. I still don't know why. But ultimately the problem was diffused and his access was not impeded. It boggles the mind that this results in a '1' rating, which overall compromises the integrity of online reviews in general. The fact is that there are malcontents among us who are just looking for a reason to be unhappy and somehow inflict their 'punishment'.